Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Christopher Arriaga

Princeton,TX

Summary

Dynamic manager with proven success at Fuzzy's Taco Shop, enhancing customer satisfaction through effective conflict resolution and rigorous quality control. Skilled in team leadership and operations management, I streamlined workflows and improved service protocols, resulting in a significant boost in customer satisfaction scores. Committed to fostering a productive and engaged workforce.

Knowledgeable [Sales Customer Service] with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.

Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Manager

Fuzzy's Taco Shop
03.2021 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Managed approximately 20 incoming call in orders within an hour.

Bartender Shift Manager

Fuzzy's Taco Shop
Anna, TX
09.2022 - 05.2023
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Set up bar for operation, obtained cash bank, and stocked service bar.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Trained 2 new bartenders on drink preparation.

Education

High School Diploma -

Princeton High School
Princeton, TX
05.2025

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Documentation and reporting
  • Operations management
  • Clear communication
  • Work prioritization
  • Policy and procedure development
  • Organizational skills

Certification

Microsoft Office Specialist

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Bartender Shift Manager

Fuzzy's Taco Shop
09.2022 - 05.2023

Manager

Fuzzy's Taco Shop
03.2021 - Current

High School Diploma -

Princeton High School

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