Christopher Ashley
Hainesport,NJ
Summary
Accomplished Restaurant Manager with a proven track record at DelFriscos Double Eagle Steak House, enhancing operational efficiency and customer satisfaction. Skilled in inventory control and team leadership, I excel in optimizing business operations and fostering a collaborative work environment. Successfully implemented cost-saving strategies, achieving significant improvements in staff productivity and morale.
Overview
16
16
years of professional experience
Work History
Restaurant Manager
DelFrisco's Double Eagle Steak House
08.2022 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Senior Manager
P.F. Chang's
06.2015 - 08.2022
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Promoted a culture of continuous learning through regular workshops, seminars, and training sessions for staff.
- Consistently met or exceeded annual performance targets set by senior leadership.
Tech Support
EMaint LLC
01.2008 - 01.2015
- Streamlined internal processes for increased efficiency and better resource allocation within the tech support team.
- Served as a liaison between customers and tech support teams when needed.
- Handled escalated tech support issues with diplomacy and professionalism, often resolving conflicts or misunderstandings between users and the IT department.
- Enhanced user experience by providing timely and effective tech support to students and faculty.
- Provided support in troubleshooting technical issues during the manufacturing process, minimizing downtime.
- Provided technical support and troubleshooting assistance to colleagues, fostering a collaborative work environment.
Education
High School Diploma -
BCIT
Medford, NJ2000
Skills
- Inventory control and record keeping
- Customer Engagement
- Point of Sale (POS) system operation
- Organization and prioritization
- Business operations expertise
- Schedule Coordination
- Conflict resolution techniques
- Supply Chain Management
- Team Leadership
- Inventory Management
- Critical Thinking
- Supply Ordering and Management
- Cost Control
Timeline
Restaurant Manager
DelFrisco's Double Eagle Steak House
08.2022 - Current
Senior Manager
P.F. Chang's
06.2015 - 08.2022
Tech Support
EMaint LLC
01.2008 - 01.2015
High School Diploma -
BCIT
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