CHRISTOPHER A SMITH
WASHINGTON,United States
Summary
Experienced and process-oriented leader with a proven track record of leading by example. Recognized as a collaboration builder, adept at fostering teamwork and cultivating positive relationships. Possessing extensive management experience, successfully guiding both large and small teams towards achieving their goals. Accountability is paramount, as I believe in taking ownership of responsibilities and delivering results that exceed expectations.
Overview
26
26
years of professional experience
Work History
STSO
DHS/TSA
12.2022 - Current
- Calm, Deliberate, Compassionate and Straightforward Leader
- Skilled, effective communicator both oral and written
- Team oriented and mission driven
- Independent critical thinker
- Leading by example to inspire subordinates and peers to model excellence and pride in the TSA mission
- Developed trust of the public, subordinates, peers and stakeholder support staff by exhibiting patience, professionalism, credibility and integrity
- Adept application of screening SOP to make security-based decisions in addition to using experience, critical thinking, observation, and general engagement skills
- Chosen by AFSD of Screening to present at the LTSO BOOT CAMP regarding Conflict Management to the newly promoted LTSOs.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
LEAD TSO
DHS/TSA
10.2017 - 12.2022
- (DFO) Lead Transportation Screening Officer; passenger and checked baggage
- Responsible for the hourly collection and inputting of passenger and checked baggage throughput data
- Responsible for the processing of passengers without proper identification by utilizing the IVCC service system and additional screening
- Regularly serve in the role as acting supervisor resolving checked baggage and passenger alarms
- Received a 4.75 out of 5 Annual Performance review rating
- Received several passenger comment cards acknowledging my above and beyond, excellent customer service
- Received two Time Off award acknowledgements worth 56 hours for perfect attendance
- OJT Coach; Successfully mentored and assisted four TSOs with becoming certified screeners.
- Implemented standardized work procedures, ensuring consistency in operations while maximizing efficiency.
- Championed a culture of continuous improvement by fostering employee engagement and promoting best practices consistently.
President
CASSr Management
06.2013 - Current
- Freelance consultant providing business development and project management services to local small businesses and entrepreneurs
- Assisting small businesses develop sound foundational structures that assist in smart, sustainable growth based on their resources and goals.
Delivery Driver
Amazon AM DRIVER
08.2016 - 09.2017
- Extensively trained on timely, safe, accurate and consistent delivery of packages with excellent customer service to residential homes and commercial businesses
- Navigate delivery routes safely in a 24' package car or box truck
Cover Driver
UPS
06.2015 - 08.2016
- Extensively trained on timely, safe, accurate and consistent delivery of packages with excellent customer service to residential homes and commercial businesses
- Navigate delivery routes safely in a 24' package car or box truck
- Shuttle delivery driver
- Delivering overflow shipments to Burtonsville, Baltimore and Richmond facilities overnight
- Other duties preformed: Preloading delivery trucks for the delivery day
- Carwash, fueling and staging delivery vehicles for preluding
- Small sort: Scanning and bagging packages for bulk load shipping.
Executive Director
Hygienic Immaculate Services, LLC
01.2014 - 01.2016
- Oversee all back office duties; Payroll processing of over sixty contractors
- Collection and verification of service costs and completion to formulate compensation
- Overseeing insurance compliance, project budgeting, services invoicing and equipment procurement
- Provide onsite supervisory/project foreman oversight of contractors and service providers
- Manage site service provision, contract compliance, equipment, supplies, quality assurance and safety compliance
- Successfully implemented a fee for service incentive-based pay system that resulted in increased overall job wages, service quality, customer satisfaction and company profits.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
Vice President
Fihankra Place, Inc.
05.2005 - 03.2013
- Directed a team which facilitated month end close, performed annual programmatic planning, budget forecasting and related internal and external reporting, for the Company's consolidated administrative expenses
- Served as liaison between Financial Reporting and Analysis and system support team
- Interviewed, trained and evaluated professional and senior management staff
- Created, implemented, documented and ensured adherence to policy practices and procedures
- Oversaw or participated in special projects
- Developed and coordinated strategy, approach and timelines
- Cultivated and Administered the organization’s growth doubling the number of residential clients from 20 to 46
- Reduced staff turnover by 15%
- Increased productivity by developing electronic versions of commonly used paper forms
- Decreased lost revenue and increased billing accountability by developing and implementing a paperless billing submission and tracking process for the Fee for Service Mental Health Contractors
- Resulting in a 100% elimination of duplicate payouts to contractors.
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Negotiated high-value contracts that maximized profitability while mitigating risks for the organization.
- Managed financial planning and budgeting processes, ensuring fiscal responsibility and maximizing return on investments.
Executive Director
Fihankra Place, Inc.
10.2000 - 05.2005
- Worked directly with company President, Senior Account and served as Secretary of the organization
- Member of the Quality Assurance Control Team
- Oversaw daily administration of the organization
- Acted as President and Senior Account of the organization during their absence
- Primary liaison to District of Columbia contracting agency regarding contract, program and licensing compliance
- Analyzed and Revised budgets enabling new owner to successfully negotiate a 70% rate increase in the per diem for Independent Living Program and Group Home residents
- Successfully addressed Request for Proposal (Technical and Budget) increasing annual revenues from 350k to 5 million
- Successfully obtained the organizations first Youth Residential Facility Annual Operating License
- Successfully obtained licensing yearly through 2013
- Administered the organization’s Certification as a Department of Mental Health Core Service Agency
- Becoming the first DC Child and Family Services Agency contractor to be both Licensed and Certified.
Director of Programs
Fihankra Place, Inc.
03.1999 - 10.2000
- Managed the development and implementation of all Fihankra Place, Inc
- Programs including budgetary, policy and procedures and general programmatic standards
- Planned facility development and assisted the President, when requested with strategic planning pertaining to Fihankra Place, Inc
- Acted in the place of the President in his absence
- Developed, executed and oversaw all programmatic and managerial aspects of the Fihankra Place Group Home and Supervised Independent Living programs: Staff Scheduling Time and Attendance tracking, Daily Report Log review, Incident Report Writing and Meal Budgeting
- Collaborated with the Senior Accountant, provided assistance with invoicing, payroll, bookkeeping, standard accounting practices and monitoring the budget
- Oversaw recruitment, managed organization personnel
- Assisted with transfer of ownership of the Organization to new management.
Education
Bachelor's degree - Mass Media
University of the District of Columbia
Washington, DC05.1996
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Flexible and Adaptable
- Dependable and Responsible
- Calm Under Pressure
- Active Listening
- Problem Resolution
- Verbal Communication
Dayphone
6892635544
Eveningphone
2024972447
Availability
Permanent, Multiple Appointment Types, Telework, Full-time, Shift work, Multiple Schedules
Timeline
STSO
DHS/TSA
12.2022 - Current
LEAD TSO
DHS/TSA
10.2017 - 12.2022
Delivery Driver
Amazon AM DRIVER
08.2016 - 09.2017
Cover Driver
UPS
06.2015 - 08.2016
Executive Director
Hygienic Immaculate Services, LLC
01.2014 - 01.2016
President
CASSr Management
06.2013 - Current
Vice President
Fihankra Place, Inc.
05.2005 - 03.2013
Executive Director
Fihankra Place, Inc.
10.2000 - 05.2005
Director of Programs
Fihankra Place, Inc.
03.1999 - 10.2000
Bachelor's degree - Mass Media
University of the District of Columbia
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