Christopher Atkins
Utica,NY
Summary
Experienced Customer Service Specialist adept at handling high-volume support and maintaining regulatory compliance in dynamic environments. Expert in resolving client inquiries and developing strong relationships through clear communication and problem-solving skills. Proven leader in team management, operational support, and process optimization.
Overview
9
9
years of professional experience
Work History
Customer Service Representative II
Bank of America
08.2022 - 05.2025
- Achieved high customer satisfaction through efficient support across multiple channels.
- Resolved inquiries related to accounts, transactions, and service requests effectively.
- Ensured compliance with banking regulations, maintaining high accuracy standards.
- Consistently exceeded performance metrics in call resolution and QA scoring.
- Recognized for exceptional problem-solving skills and clear communication with customers.
Machine Operator
Indium Corporation
01.2021 - 08.2022
- Produced specialized metal alloys according to specifications.
- Supported quality-control processes and maintained production efficiency.
Tanker & Key Keg Operator
F.X. Matt Brewery
01.2017 - Current
- Achieved efficient preparation of 20-foot food-grade tankers for timely national and international shipping.
- Executed filling processes for 8-gallon Key Kegs, ensuring compliance with quality standards.
- Facilitated seamless coordination between shipping, receiving, and brewhouse departments to optimize operations.
- Maintained accurate inventory records to streamline logistics and prevent supply chain disruptions.
- Monitored equipment performance to uphold safety and efficiency standards during filling operations.
Operations & Training Roles
United States Army
- Led a 36-member team, enhancing efficiency through strategic operational reviews.
- Drove strategic operations by analyzing and reviewing sensitive data.
- Improved security advising senior leadership on analysis and operational strategies.
- Directed comprehensive training programs for over 50 multinational personnel.
- Managed logistics, scheduling, and staff mentoring, enhancing training quality.
- Facilitated operational efficiency by streamlining logistics and mentoring staff.
Maintenance & Shipping Roles
Various Employers
- Executed shipping and receiving duties, ensuring efficient stock organization and distribution.
- Achieved operational efficiency by expertly handling forklift operations during loading and unloading tasks.
- Certified forklift operator, enhancing workplace safety and compliance during material handling tasks.
- Maintained pristine facility conditions, ensuring a clean and safe environment for customers and staff.
- Implemented safety protocols, reducing risks and promoting a secure shopping experience.
- Conducted regular inspections, identifying maintenance needs and addressing them promptly to prevent disruptions.
- Collaborated with team to streamline maintenance tasks, improving overall productivity and effectiveness.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishments.
Education
Certificate of Arts - Spanish
Defense Language Institute
Monterey, CA01.2006
Honors Diploma - undefined
Thomas R. Proctor High School
Utica, NY01.2001
Skills
- Customer Support & Problem Resolution
- Account & Transaction Assistance
- Compliance with Regulations & Policies
- Call & Digital Channel Management
- Empathy & Active Listening
- Multi-System Software Proficiency
- Process Improvements & Workflow Optimization
- Team Collaboration & Mentoring
Nonprofit Leadership Experience
- For The Good (FTG), President, Utica, NY, 2025-02, 2025-05, Directed community initiatives addressing racial inequity, homelessness, and public education., Built partnerships with local organizations and city stakeholders., Oversaw program development, budgeting, strategic planning, and volunteer coordination., Represented the organization in media, public forums, and collaborative meetings.
- ONS (Organized Neighborhood Solutions), Founder / Director, Utica, NY, 2025-06, Present, Established a grassroots organization focused on neighborhood empowerment and direct community support., Developed programs addressing housing instability, civic engagement, and community advocacy., Led rapid-response support efforts and coordinated public-facing initiatives., Built mission framing, organizational strategy, and public messaging.
Timeline
Customer Service Representative II
Bank of America
08.2022 - 05.2025
Machine Operator
Indium Corporation
01.2021 - 08.2022
Tanker & Key Keg Operator
F.X. Matt Brewery
01.2017 - Current
Operations & Training Roles
United States Army
Maintenance & Shipping Roles
Various Employers
Honors Diploma - undefined
Thomas R. Proctor High School
Certificate of Arts - Spanish
Defense Language Institute