Christopher Auger

• Followed up with customers to assess satisfaction, answer questions, and concerns.
• Maintained in-depth understanding of all available brands and types of flooring available to customers.
• Assisted customers in selecting appropriate flooring materials based on their preferences, budget, and space requirements.
• Discussed pricing, additional charges, and payment plans during sales process.
• Increased customer satisfaction by providing personalized flooring solutions tailored to individual needs.
• Developed a loyal customer base by consistently exceeding expectations and delivering outstanding service throughout the entire process.
• Conducted accurate measurements of client spaces for efficient installation planning and cost estimation.
• Handled customer complaints professionally and effectively, turning potentially negative experiences into positive outcomes.
• Provided detailed product information to clients, enabling them to make informed decisions about their purchases.
• Demonstrated features of different floor options and overcame objections with knowledgeable responses.
• Organized product displays for better visibility and accessibility, improving the overall shopping experience for customers.
• Negotiated contracts with suppliers for better pricing deals that allowed us to offer more competitive prices without sacrificing profit margins.
• Established a systematic follow-up process with potential clients who expressed interest but did not immediately purchase, resulting in increased conversion rates over time.
• Kept up-to-date with industry trends and new products, providing clients with the latest flooring solutions available.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Developed strong rapport with customers and created positive impression of business.

Engaged in multiple punch out tasks, including adjusting, cabinetry, trim, painting, and drywall repair.

Maintained a safe and organized work environment. Consistently completed projects, accurately, and efficiently.

• Painted surfaces using brushes, spray guns, and paint rollers.
• Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
• Painted indoor areas such as hallways, bathrooms, and lobbies.
• Maintained a clean and organized workspace, minimizing disruptions for clients during projects.

• Followed up with customers to assess satisfaction, answer questions, and resolve concerns.
• Drove team revenue totals by bringing in top sales numbers.
• Maintained in-depth understanding of all available brands and types of flooring available to customers.
• Assisted customers in selecting appropriate flooring materials based on their preferences, budget, and space requirements.

• Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
• Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
• Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
• Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.

• New home construction and renovations ; Help customers coordinate all flooring, countertops, and other hard surfaces throughout the home which includes custom backsplashes.
• Attended numerous sales seminars, and insulation classes to learn products and proper installation methods.
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