Christopher Austin
Arlington,VA
Summary
Accomplished Service Manager at Sunbelt Rentals, adept in culture development and service quality management. Excelled in customer service, reducing waste by 20%, and enhancing team productivity through effective conflict resolution and staff supervision. Proven track record in project planning and execution, ensuring high-quality deliverables within MCMT Dream Builders. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
9
9
years of professional experience
Work History
Service Manager
Sunbelt Rentals
09.2021 - 08.2024
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and offer available solutions.
- Monitored team performance, adhered to service level agreements (SLAs), and provided detailed job training.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored downed, returned, and available equipment.
- Monitored inventory levels and placed orders to replenish stock.
- Negotiated with vendors to secure best prices for parts and supplies.
- Resolved customer complaints in professional and timely manner.
- Monitored service staff performance and provided feedback for improvement.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Analyzed service reports to identify areas of improvement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Project Manager
MCMT Dream Builders
03.2015 - 09.2021
- Identified plans and resources required to meet project goals and objectives.
- Met project deadlines without sacrificing build quality or workplace safety.
- Developed and initiated projects, managed costs, and monitored performance.
- Planned, designed, and scheduled phases for large projects.
- Negotiated and managed third-party contracts related to project deliverables.
- Prepared and submitted project invoices for review and approval.
- Coordinated material procurement and required services for projects within budget requirements.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Monitored project performance to identify areas of improvement and make adjustments.
- Developed and implemented project plans and budgets to ensure successful execution.
- Recruited and oversaw personnel to achieve performance and quality targets.
Education
Bachelor of Arts - Business Management
Towson University
Baltimore, MD04.2018
Skills
- Culture development
- Customer Service Management
- Conflict Resolution
- Estimating and Quoting
- Shift Scheduling
- Service Quality Management
- Project Planning
- Service Documentation
- Employee Training and Development
- Staff Supervision
- Work Planning and Prioritization
- Performance Evaluations
- Policy and Procedure Enforcement
- New Employee Hiring
Timeline
Service Manager
Sunbelt Rentals
09.2021 - 08.2024
Project Manager
MCMT Dream Builders
03.2015 - 09.2021
Bachelor of Arts - Business Management
Towson University
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