Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Christopher A. Vasquez

Kew Gardens,United States

Summary

Experienced Front Desk professional with 15 years in guest and patient services. Aiming to further and excel a career in a Front Desk or Concierge role. Excellent communication skills and rapport building. Highly skilled at problem solving, handling inquires/ issues, while maintaining an upbeat positive attitude to create a proactive experience.

Overview

14
14
years of professional experience

Work History

Front Desk Patient Coordinator

Creedmoor Psychiatric Center
01.2016 - Current
  • Maintain a welcoming and professional appearance at the front desk, ensuring that all visitors, staff and patients are greeted and assisted in a friendly and efficient manner.
  • Provide navigation and direct all visitors to appropriate unit or department.
  • Managing the appointment calendar, booking appointments, and confirming details with patients.
  • Answering incoming calls, taking messages, and routing calls to the appropriate staff.
  • Arranged pick up and transport of patients to scheduled appointments outside of facility.
  • Carry out all administrative tasks such as filing, data entry, and record keeping.
  • Ensure patient privacy and confidentiality by following HIPAA guidelines and maintaining secure access to patient information.

Spa Concierge

Exhale Spa
10.2010 - 12.2015
  • Recommended and sold spa packages and memberships based on client’s preferences and needs. Build rapport with regular and frequent guest to keep them out to date on current promotions.
  • Carried out regular walk throughs of entire spa to verify cleanliness, and adequate stock levels of guest amenities and linens.
  • Resolved any issues quickly and effectively through active listening, ensuring all guest and visitors concerns were met with empathy and understanding.
  • Kept and maintained front desk area organized and ensured trunk show display/ retail area was stocked and all current and new merchandise was present and available for purchase.
  • Assisted our guest and visitors with outside options and activities that were local. (i.e., horse carriage rides, local dining, retail stores, parks, museums, etc).

Education

High School Diploma - Hospitality & Culinary Arts

Middlesex County Vocational and Technical School
Piscataway, NJ
06.2008

Skills

  • Guest Relations
  • Front Desk Operations
  • Customer Service
  • Communication
  • Time Management
  • Computer Skills
  • Interpersonal Skills
  • Conflict Resolution
  • Appointment scheduling
  • Scheduling
  • Payment collection
  • Adaptable and flexible

Volunteer Experience

Out of my Closet- Non Profit Organization

June 2018- January 2020

  • Contributed and participated in clothing drive donation events.
  • Bartended summer events for fundraising.
  • Promoted services of organization through social media.


Heritage of Pride - Non Profit Organization

October 2012 - April 2018

  • Attended fundraising and charity events to raise money for lgbtq+ services.
  • Built and set up entertainment areas for outside performances and venues during pride events.
  • Volunteer security to assist navigating through public events.
  • Set up information booths locally to attract locals and visitors to donate, sign up, or provide information on participating facilities catered to lgbtq+ care.

Timeline

Front Desk Patient Coordinator

Creedmoor Psychiatric Center
01.2016 - Current

Spa Concierge

Exhale Spa
10.2010 - 12.2015

High School Diploma - Hospitality & Culinary Arts

Middlesex County Vocational and Technical School

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Christopher A. Vasquez