Christopher Avila
El Paso
Summary
Offering a strong candidate profile with a focus on learning and development within a disciplined environment. Contributes ability to quickly grasp new concepts and technical procedures, paired with effective communication and teamwork skills. Ready to use and develop organizational and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Fire Control Sergeant
US Army
04.2019 - Current
- Boosted morale within the unit through effective leadership strategies and open communication channels.
- Coordinated simulation exercises to test the efficacy of established procedures under realistic conditions, leading to valuable insights into areas requiring improvement.
- Collaborated with other military units to coordinate fire support during joint operations, achieving mission success.
- Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
- Created a safer work environment by promoting adherence to safety protocols and providing ongoing training opportunities for team members.
Customer Service Representative
Wells Fargo
12.2018 - 04.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, increasing loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for customers and the company.
- Developed strong product knowledge to provide informed recommendations based on customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Responded to customer requests for products, services, and company information.
Assistant Manager
ADT Security
04.2016 - 01.2019
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
GED -
Maricopa Community Colleges, Rio Salado Community College
Tempe, AZ09.2018
Skills
- Active listening
- Critical thinking
- Customer service
- Team leadership
- Decision-making
- Problem-solving
- Goal setting
Timeline
Fire Control Sergeant
US Army
04.2019 - Current
Customer Service Representative
Wells Fargo
12.2018 - 04.2019
Assistant Manager
ADT Security
04.2016 - 01.2019
GED -
Maricopa Community Colleges, Rio Salado Community College
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