Christopher Ayo
Covington,LA
Summary
Effective Trainer with 20 years of experience working for companies in Retail sector. Skilled in engaging trainees, building rapport and comprehension. Motivational to trainees to excel and strive for excellence.
Overview
20
20
years of professional experience
Work History
General Sales Manager
Crescent Ford Truck Sales Inc.
Harahan, LA
11.2020 - 04.2021
- Developed and implemented strategies to increase sales revenue.
- Monitored customer satisfaction levels and took corrective action when needed.
- Collaborated with marketing team to develop promotional campaigns.
- Created weekly and monthly reports on sales performance, goals, and objectives.
- Managed staff of 10 sales representatives, providing guidance and support as needed.
- Conducted regular training sessions for new sales personnel.
- Coordinated with other departments to ensure timely delivery of products or services to customers.
- Maintained accurate records of all transactions in the company's CRM system.
- Resolved customer complaints in a timely manner.
Business Development Manager
Best Chevrolet
Kenner, LA
02.2018 - 11.2020
- Worked with all departments in dealership to chart and monitor daily activities, bolstering efforts to meet assignment targets.
- Developed proficiency with features of BDC CRM software to input and track communications.
- Conducted multi-channel communication with customer, including via email, phone and website.
- Maintained current schedule of management and sales associates to assign interested customers with available employees.
- Acquired complete knowledge of product information related to makes and models of dealership inventory to mentor customer service department effectively.
- Answered incoming questions via phone and email discussing advertised pricing and inventory.
- Documented client interactions in ELEAD for effective leads management and sales tracking.
- Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.
Sales Manager
Veterans Ford
Metairie, LA
09.2015 - 02.2018
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Tracked Monthly sales to generate reports for business development planning.
- Provided information on company promotions and special sales to customers.
- Boosted team morale and overall sales volume by creating employee incentive sales contests.
- Led quality assurance initiatives to increase revenue by implementing efficient practices and sales techniques.
- Supported all sales team members to drive growth and development.
- Partnered with marketing team to align sales strategy with brand messaging across all communication channels.
Store Manager
PetSmart
Covington, LA
11.2010 - 08.2015
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Updated store pricing, signage and merchandising to promote specials, sales and discounts.
- Implemented succession planning by training and developing 19 associates into leadership positions.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Interviewed, hired, supervised and trained 35 employees and instituted mentoring program to develop skills, leadership and employee excellence.
- Reorganized sales floor to optimize customer flow and improve product visibility.
- Fostered healthy team environments to promote collaboration and boost productivity.
- Trained employees on store security, monetary procedures and customer service expectations.
Market Human Resources Manager
Walmart
Secaucus, NJ
11.2000 - 10.2010
- Advised leadership on HR-related issues, including vacation and sick time, benefits, job services and employment discrepancies.
- Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
- Identified staff vacancies and recruited, interviewed and selected best applicants.
- Managed full-cycle human resource operational activities to ensure maximum HR employee performance.
- Achieved desired work environment and performance by proactively advising and guiding 2000 employees on best practices and overseeing HR training.
- Aided senior leadership during executive decision-making process, generating daily human resources reports on metrics and policies to recommend corrective actions and improvements.
- Engaged with management teams to receive and evaluate appraisals on current project status, plan improvements collaboratively, gauge effectiveness of implemented programs and update or align new company objectives.
- Created succession plans and promotion paths for staff to boost passion for reaching goals and objectives of organization.
- Analyzed each department's training needs and developed new training programs based upon data collected.
- Maintained corporate responsibility by staying up-to-date with laws affecting human resource training programs.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
Education
Professional in Human Resources
HR Certification Institute
04.2008
High School Diploma -
Terrebonne High School
Houma, LA05.1994
Skills
- Training & Development
- Computer technology
- Presentations and demonstrations
- Brand building and awareness
- Company policies and procedures
- CRM
- Sales Techniques
- Data management
Timeline
General Sales Manager
Crescent Ford Truck Sales Inc.
11.2020 - 04.2021
Business Development Manager
Best Chevrolet
02.2018 - 11.2020
Sales Manager
Veterans Ford
09.2015 - 02.2018
Store Manager
PetSmart
11.2010 - 08.2015
Market Human Resources Manager
Walmart
11.2000 - 10.2010
Professional in Human Resources
HR Certification Institute
High School Diploma -
Terrebonne High School
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