Christopher A. Young
Sylmar,USA
Summary
Dynamic individual with hands-on experience in front-facing customer service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Tasting Room Server/Wine Club Server
Miramonte Winery
10.2022 - 08.2025
- Built rapport with guests and wine club members to ensure retention.
- Sold wine club memberships, wine products, featured wines, and merchandise.
- Used extensive knowledge of wine and spirits to make informed recommendations to customers.
- Forklift pallets of wine for inventory purposes.
Tasting Room Server/Barback
South Coast Winery
09.2020 - 08.2025
- Greeted tasting room visitors and answered questions with upbeat attitude and professionalism.
- Managed tasting room inventory.
- Sold wine club memberships, wine products, featured wines, and merchandise.
- Gained vast knowledge on wines around the world.
Assembler
General Assembly
06.2019 - 03.2020
- Assembled components with minimal supervision, exceeding expected project milestones.
- Followed outlined specifications to implement assembly plans.
Driver
Lyft
09.2018 - 02.2020
- Safely transported passengers to their destination while providing friendly conversation.
- Earned 5-star ratings by providing exceptional service.
Server
Hideout at The Laylow
04.2018 - 08.2018
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served cocktails in a very fast-paced environment.
Server
Kona Grill
05.2017 - 04.2018
- Greeted new customers, discussed specials, and took drink orders.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Guest Service Agent
The Holiday Surf Hotel
02.2017 - 08.2017
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Collected room deposits, fees, and payments.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
Insurance Agent
American Income Life Insurance
02.2017 - 06.2017
- Provided permanent and portable insurance benefits to union members.
- Worked in cooperation with all the major unions in Hawaii.
- Participated in the management training program.
Consumer Product Advisor/Inventory Control Expert
Microsoft
02.2015 - 12.2016
- Worked well in a team setting, providing support and guidance.
- Completed daily cycle counts to maintain accuracy of records.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
Server
The Old Spaghetti Factory
03.2014 - 12.2015
- Kept server areas clean and stocked to increase efficiency while working tables.
- Cultivated warm relationships with regular customers.
- Gave excellent service to guests from around the world.
Manager-Trainee Intern
Enterprise Rent-A-Car
05.2015 - 07.2015
- Awarded 'Top Performer' in internship program and placed first in three other categories.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
Busser/Host
Tanaka of Tokyo
05.2013 - 06.2014
- Maintained cleanliness in a busy atmosphere.
- Hosted international guests. (knowledge of Japanese phrases & introductions)
- Worked well in diverse team settings by partnering with others to complete tasks.
Education
Graduate - Travel Industry Management
University of Hawaii At Manoa
12-2016
Skills
- Wine sales expertise
- Dedication to customer satisfaction
- Committed to continuous learning
- Reliable and timely
- Proficient in forklift handling
- Team member support
- Guest engagement
- Process optimization
- Point-of-sale system
Honors/Activities
- Chancellor / Member Delta Sigma Pi ΔΣΠ, University of Hawaii at Manoa
- Member Travel Industry Management Student Association (TIMSA), University of Hawaii at Manoa
Certification
- Certified forklift operator - 3 years
- Responsible Beverage Service Certified
- Food Handlers card
Languages
English
Full Professional
Interests
- Music
- Drawing and Painting
- Video Gaming
- Cooking
- Gym Workouts
- Hiking
Timeline
Tasting Room Server/Wine Club Server
Miramonte Winery
10.2022 - 08.2025
Tasting Room Server/Barback
South Coast Winery
09.2020 - 08.2025
Assembler
General Assembly
06.2019 - 03.2020
Driver
Lyft
09.2018 - 02.2020
Server
Hideout at The Laylow
04.2018 - 08.2018
Server
Kona Grill
05.2017 - 04.2018
Guest Service Agent
The Holiday Surf Hotel
02.2017 - 08.2017
Insurance Agent
American Income Life Insurance
02.2017 - 06.2017
Manager-Trainee Intern
Enterprise Rent-A-Car
05.2015 - 07.2015
Consumer Product Advisor/Inventory Control Expert
Microsoft
02.2015 - 12.2016
Server
The Old Spaghetti Factory
03.2014 - 12.2015
Busser/Host
Tanaka of Tokyo
05.2013 - 06.2014
Graduate - Travel Industry Management
University of Hawaii At Manoa
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