Christopher Backus

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Conducted regular account reviews to identify areas for improvement and ensure continued success.
• Identified at-risk accounts through diligent monitoring and analysis, implementing retention strategies to prevent churn.

• LSRs at MedSpeed are essential contributors to the efficient movement of vital materials within the healthcare system, ensuring quality patient care and operational excellence
• Exhibited high energy and professionalism when dealing with clients and staff.
• Met customer call guidelines for service levels, handle time and productivity.
• Maintained up-to-date knowledge of product and service changes.
• Responded proactively and positively to rapid change.
• Trained new personnel regarding company operations, policies and services.
• Sought ways to improve processes and services provided.

As a Dispatcher at MedSpeed, I excel in coordinating and managing the logistics of medical courier services. My responsibilities include:

• Order Monitoring and Routing : Efficiently monitor and route customer orders.
  Create effective delivery routes based on priority and location.
  Ensure compliance with corporate guidelines.
  
• Effective Communication : Address inquiries related to MedSpeed's service process.
  Interact with drivers, healthcare providers, and team members.
  Maintain clear communication channels.
  
• Time Management and Adaptability : Handle time-sensitive tasks promptly.
  Adapt to changing situations and prioritize tasks.
  
• Problem-Solving and Decision-Making : Resolve logistical challenges during deliveries.
  Make informed decisions regarding routes and schedules.
  
• Attention to Detail and Accuracy : Ensure accurate documentation of orders and delivery status.
  Verify critical information.
  
• Collaboration and Teamwork : Work closely with drivers and other team members.
  Contribute to MedSpeed's overall success.
  

• LSRs at MedSpeed are essential contributors to the efficient movement of vital materials within the healthcare system, ensuring quality patient care and operational excellence
• Exhibited high energy and professionalism when dealing with clients and staff.
• Met customer call guidelines for service levels, handle time and productivity.
• Maintained up-to-date knowledge of product and service changes.
• Responded proactively and positively to rapid change.
• Trained new personnel regarding company operations, policies and services.
• Sought ways to improve processes and services provided.

• Delivery and Installation : Proficient in delivering and installing products accurately and efficiently.
• Route Management : Skilled at planning optimal delivery routes to meet deadlines.
• Customer Service : Excellent communication skills and ability to address customer inquiries and concerns.
• Vehicle Maintenance : Knowledgeable in performing routine inspections and maintaining delivery vehicles.
• Attention to Detail : Ensures accurate order fulfillment and adherence to safety protocols.
• Problem-Solving : Capable of handling unexpected situations during deliveries.
• Teamwork : Collaborates effectively with colleagues to achieve common goals.
• Time Management : Efficiently manages delivery schedules and priorities.
• Physical Stamina : Able to lift heavy items and perform physically demanding tasks.
• Safety Compliance : Adhere to traffic laws and safety guidelines during deliveries.
• Verified accuracy of all deliveries against order forms.
• Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
• Expedited deliveries to meet customer deadlines and requirements.
• Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
• Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
• Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
• Promoted eco-friendly driving habits by minimizing fuel consumption through careful route planning and adherence to speed limits where applicable.
• Inspected load security and checked for damages.
• Drove truck in urban and rural areas to expertly make high volume of deliveries.

• Delivery and Installation : Proficient in delivering and installing products accurately and efficiently.
• Route Management : Skilled at planning optimal delivery routes to meet deadlines.
• Customer Service : Excellent communication skills and ability to address customer inquiries and concerns.
• Attention to Detail : Ensures accurate order fulfillment and adherence to safety protocols.
• Problem-Solving : Capable of handling unexpected situations during deliveries.
• Teamwork : Collaborates effectively with colleagues to achieve common goals.
• Time Management : Efficiently manages delivery schedules and priorities.
• Physical Stamina : Able to lift heavy items and perform physically demanding tasks.
• Verified accuracy of all deliveries against order forms.
• Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
• Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
• Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
• Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
• Inspected load security and checked for damages.

• Delivery and Installation : Proficient in delivering and installing products accurately and efficiently.
• Route Management : Skilled at planning optimal delivery routes to meet deadlines.
• Customer Service : Excellent communication skills and ability to address customer inquiries and concerns.
• Attention to Detail : Ensures accurate order fulfillment and adherence to safety protocols.
• Problem-Solving : Capable of handling unexpected situations during deliveries.
• Teamwork : Collaborates effectively with colleagues to achieve common goals.
• Time Management : Efficiently manages delivery schedules and priorities.
• Physical Stamina : Able to lift heavy items and perform physically demanding tasks.
• Verified accuracy of all deliveries against order forms.
• Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
• Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
• Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
• Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
• Inspected load security and checked for damages.

• Explained diagnostic findings to customers and outlined repair or service options.
• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Inspected equipment to diagnose operational issues.
• Adhered to safety protocols and policies to reduce workplace hazards.
• Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
• Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.

• Customer Service and Greeting Customers : Greet customers warmly and assist them with their inquiries. Provide excellent customer service by answering questions about products, whether related to lumber or garden supplies. Guide customers in selecting the right materials for their specific projects.
• Estimation, Pricing, and Product Guidance : Accurately estimate and price materials needed for customer projects, whether it's lumber for construction or garden supplies. Help customers with garden-related queries, offering guidance on the best products for their gardening needs.
• Schedule Flexibility and Cross-Training : Be flexible with your work schedule, including day, evening, and weekend shifts. Be prepared to fill in at other departments as needed, ensuring smooth operations across the store.
• Sales Floor Maintenance and Live Plants Care : Maintain an excellent sales floor, whether it's the lumber section or the outdoor live goods area. Care for and merchandise live plants, ensuring they are well-presented and healthy.
• Teamwork and Flexibility : Participate actively in team decisions, fostering good working relationships with coworkers. Adapt and collaborate to help coworkers and the company succeed.
• Assisted customers in selecting the appropriate hardware products for their specific needs, resulting in higher customer satisfaction.
• Utilized expert knowledge of hardware products to educate both customers and fellow associates on product offerings.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.
• Promoted store promotions and incentive programs to increase overall sales revenue.
• Provided backup support for other departments when needed, showcasing versatility within the retail environment.