Dedicated security officer with a strong background in incident reporting and training personnel. Successfully improved safety protocols and customer service initiatives. Aims to foster a secure and inviting atmosphere for all parties.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Security Officer
Titan Security
Chicago, Illinois
06.2023 - 03.2026
Conducted regular patrols to identify and report potential hazards, enhancing overall safety on premises.
Trained new security personnel on procedures and best practices, ensuring compliance and readiness.
Secured personnel and premises by inspecting buildings and patrolling property.
Monitored entrances and exits for unauthorized personnel and prohibited items, maintaining secure environment.
Front Desk Agent
Travelodge By Wyndham
Chicago, Illinois
02.2022 - 05.2023
Resolved guest complaints promptly to ensure satisfaction and comfort levels.
Assisted with billing inquiries and processed payments accurately at checkout.
Maintained front desk area, ensuring a clean and welcoming environment for visitors.
Answered phones, responded to inquiries, and took messages.
Concierge
Blackwell Services
Chicago, Illinois
04.2020 - 11.2021
Provided concierge support for VIP guests and special occasions.
Coordinated reservations and addressed guest requests to enhance overall guest experience.
Handled customer inquiries via telephone, email, and face-to-face contact, ensuring a welcoming atmosphere.
Ensured safe handling and distribution of incoming mail and packages.