Christopher Bailey
Romeoville,IL
Summary
Diligent Chapter Experience Associate with proven track record of enhancing Chapter interactions and satisfaction. Successfully implemented initiatives to streamline customer support processes, leading to improved client retention. Demonstrated strong problem-solving abilities and effective communication skills in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Customer Experience Specialist I
ISACA
Schaumburg, IL
12.2021 - Current
- Answer customer inquiries and provide customer service support.
- Investigate and identify known issues on the company website and in Salesforce.
- Developed and implemented training programs for new staff, improving service consistency across teams.
- Enhanced customer satisfaction through proactive problem-solving and effective communication strategies.
- CEC eNPS Champion working with the team to enhance day to day operations and teammate satisfaction.
- Contact: Angie Dluginska - Adluginska@isaca.org
Independent Contractor - Salesforce CRM
Restore Hair
Oak Brook, Illinois
10.2020 - 10.2021
- Independent contractor working with Restore on various Salesforce CRM projects and acting as an extension of their internal team.
- Performed data entry and data cleansing to input or modify records within Salesforce to ensure data accuracy.
- Assisted with role, profile and permission set clean ups to ensure proper access levels for employees.
- Generated reports based off of requirements provided by stakeholders to ensure data is accurate and timely.
- Restore Hair is a leader in the hair restoration industry with their breakthrough RESTORE F.U.E. method.
- Contact: Trevor Krieg - trevor.krieg@restorehair.com
Inventory Manager
CDC Woodworking
Pensacola, Florida
01.2020 - 10.2020
- Developed inventory tracking program for CDC to streamline and automate low inventory level notifications.
- Tracked and maintained all equipment and consumables to ensure operation had all required supplies at all times.
- Worked with leadership on determining necessary stock levels to ensure operation is able to move forward without any supply chain hold up.
- Managed ordering process to ensure all orders are placed and received in a timely fashion.
- Verified all outgoing packages are updated with carrier with tracking information sent to clients.
- CDC Woodworking provides custom cabinetry and architectural millwork for ultra high-end homes in the Gulf Coast area.
- Contact: Warren Weidamoyer - wweidamoyer@cdcwoodworking.com
Education
Salesforce Administrator Certification -
Salesforce.com
02-2027
Quality Assurance Certificate - undefined
Quality Assurance
Schaumburg, Illinois05-2013
High School Diploma - undefined
Romeoville High School
Romeoville, Illinois05-2010
Skills
- Salesforce CRM
- Jr Salesforce Administrator
- Microsoft Suite
- Database Management
- Report Generation
- Dashboard Generation CRM
- Request management
- Client advocacy
- Trend monitoring
Timeline
Customer Experience Specialist I
ISACA
12.2021 - Current
Independent Contractor - Salesforce CRM
Restore Hair
10.2020 - 10.2021
Inventory Manager
CDC Woodworking
01.2020 - 10.2020
Quality Assurance Certificate - undefined
Quality Assurance
High School Diploma - undefined
Romeoville High School
Salesforce Administrator Certification -
Salesforce.com