Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Christopher Baker

Burlington,NC

Summary

Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.

Overview

26
26
years of professional experience

Work History

Roll to Roll Flatbed Printer Operator Manager

Smokey Hill Designs
02.2021 - Current

-Helped establish a startup business that generated $1.5 million in year one and now over $7 million yearly

-Reviewed customer job specifications and document proofs to obtain printing project instructions.

-Maintained printing equipment and performed minor repairs to reduce production downtime.

-Completed quality control testing during production run and delivered samples to supervisor for evaluation.

-Worked with team to insure accuracy of prints and timely order fulfillment.

-Ensured timely project completion with effective communication and collaboration with team members.

-Managed multiple projects simultaneously, prioritizing tasks to meet strict deadlines consistently.

Produce Manager

Harris Teeter
02.2007 - 02.2021

-Operated a $90-$130,000 weekly Produce department.

-Provided leadership of up to 10 associates.

-Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.

-Planned attractive produce displays, using color and texture to enhance.

-Improved produce department efficiency by implementing streamlined inventory management processes.

-Maintained produce display, and prep and storage areas in clean and orderly condition.

-Maintained safety standards throughout the department, ensuring compliance with local regulations and company policies.

-Evaluated employee performance regularly, providing constructive feedback and implementing development plans as necessary.

-Coached and mentored new team members.

-Trained and supervised produce staff for optimal performance and adherence to company policies.

-Implemented effective merchandising techniques, leading to increased visibility of seasonal items and specialty products.

-Established team priorities, maintained schedules and monitored performance.

-Evaluated employee performance and conveyed constructive feedback to improve skills.

-Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

-Used critical thinking to break down problems, evaluate solutions and make decisions.

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Assistant Store Manager

Walmart
10.1998 - 02.2007

-Provided leadership in departments generating in excess of $120,000 weekly sales and throughout a $100,000 million Supercenter that was also the largest volume store in the Southeast Division and a Supercenter of the year store.

-Led a staff directly of up to 30 associates with indirect supervising of associates throughout the store in excess of 200 associates

-Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

-Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.

-Provided support to store manager in budgeting processes, helping maintain financial stability for the business.

-Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.

-Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.

-Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

-Supervised creation of exciting merchandise displays to catch attention of store customers.

-Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

-Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

-Created and maintained safe and secure work environments for employees.

-Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.

-Increased employee retention, training staff in effective customer service techniques and product knowledge.

-Walked through store areas to identify and proactively resolve issues negatively impacting operations.

-Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

-Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

-Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.

-Rotated merchandise and displays to feature new products and promotions.

-Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.

-Trained and guided team members to maintain high productivity and performance metrics.

-Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

-Provided weekly work schedules to employees to accommodate business demands and vacation requests.

-Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

Education

Business Administration

Alamance Community College
Graham, NC

High School Diploma -

Hugh M. Cummings High School
Burlington, NC

Skills

    -Leadership

    -Communication abilities

    -Quality Control

    -Large format printing

    -Time Management

    -Problem-solving abilities

    -Customer Service

    -Customer Service and Engagement

    -Retail Operations

    -Inventory Control

    -Customer Relations

    -Store Organization

    -Time Management

    -Team Building and Leadership

    -Staff Supervision

    -Store operations

    -Stock management

    -Team Management

    -POS Systems

    -Employee Scheduling

    -Hiring and Training

    -Upselling and Cross Selling

    -Pricing and Markdowns

    -Mentoring and Coaching

    -Work Planning and Prioritization

    -Display Setup

    -Employee Coaching

    -Relationship building and management

    -Staff Scheduling

    -Inventory counting

    -Order Management

    -Scheduling Coordination

    -Human resource policies

    -Motivational Techniques

    -Department Oversight

    -Decision-Making

    -Effective leader

    -Employee Development

Accomplishments

-Supervised team of 30 staff members.

-Grew sales from $15,000 weekly to over $120,000 weekly in Produce sales at Walmart Supercenter

-Awarded Fresh Produce Manager of 2015 and given a trip to Chicago and attended a international trade show.

-Opportunity to work in high volume stores including the highest volume Harris Teeter store in the district along with the largest volume Walmart Supercenter in the Southeast Division.

Timeline

Roll to Roll Flatbed Printer Operator Manager

Smokey Hill Designs
02.2021 - Current

Produce Manager

Harris Teeter
02.2007 - 02.2021

Assistant Store Manager

Walmart
10.1998 - 02.2007

Business Administration

Alamance Community College

High School Diploma -

Hugh M. Cummings High School
Christopher Baker