Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher Baker II

Lansing,MI

Summary

Customer service professional prepared for this role with focus on team collaboration and achieving results. Skilled in handling customer inquiries, managing cash operations, and maintaining store security and organization. Known for adaptability and reliability, ensuring smooth operations and positive customer experiences. Strong communication and problem-solving abilities, contributing to productive and customer-centric environment.

Overview

8
8
years of professional experience

Work History

Customer Service Key Holder

Wild Bill's Tobacco
07.2023 - 05.2025
  • Collaborated with team members to consistently meet or exceed monthly sales targets.
  • Oversaw daily opening and closing procedures, verifying accurate cash handling and secure storage of valuable items.
  • Streamlined store operations for increased efficiency through effective inventory management.
  • Strengthened customer loyalty with attentive service and knowledgeable product recommendations.
  • Developed strong relationships with customers through active listening skills and personalized service offerings.
  • Managed cash transactions accurately, ensuring optimal security measures were maintained at all times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Reviewed invoices to confirm accuracy.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Participated in optional training and certification in cigar knowledge to effectively support customer needs.

SALES-FLOOR Associate

Target
07.2018 - 02.2021
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Alerted customers to upcoming sales events and promotions.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Tracked down hard-to-find merchandise at diverse locations.

SALES-FLOOR Associate

Sam’s Club
09.2017 - 02.2018
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.

Education

Music Technology -

Lansing Community College
Lansing, MI

High School Diploma -

Holt High School
Holt, MI
06.2016

Skills

  • Guest Experiences
  • Persuasive Selling
  • Customer Service
  • Ability to Lift 40 Pounds
  • Positive Customer Engagement
  • Excellent Written and Verbal Communication
  • Merchandising and Display
  • Tactfulness
  • Dependability
  • Product knowledge
  • Meticulous attention to detail
  • Verbal and written communication

Timeline

Customer Service Key Holder

Wild Bill's Tobacco
07.2023 - 05.2025

SALES-FLOOR Associate

Target
07.2018 - 02.2021

SALES-FLOOR Associate

Sam’s Club
09.2017 - 02.2018

High School Diploma -

Holt High School

Music Technology -

Lansing Community College

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