Hi, I’m
Christopher Baldera
Portland,TX
Summary
Seasoned hospitality professional with a proven track record in the service industry, enhancing operational efficiency and team performance. Excelled in employee coaching and food safety compliance, significantly improving service standards. Demonstrated exceptional communication and leadership, driving innovative training programs and fostering a collaborative work environment. Achieved notable success in staff development and customer satisfaction.
Overview
2025
years of professional experience
1
Certification
Work History
Executive Surf Club
Bartender Lead
Job overview
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Waterstreet LTD
Lead FOH Trainer
12.2021 - Current
Job overview
- Developed customized training materials to address the unique needs of each employee, ensuring thorough understanding of their roles and responsibilities.
- Conducted and monitored job-specific front-of-house training according to new hire training program.
- Coordinated with back-of-house trainers to ensure seamless integration between all aspects of the restaurant, leading to a more cohesive and efficient work environment.
- Collaborated with other trainers to develop best practices for continued professional growth among FOH employees.
- Implemented ongoing refresher courses to maintain up-to-date knowledge in industry trends, policies, and procedures among staff members.
- Trained team members on management-crew communication, delivered feedback and coached for optimum customer service.
USS CHEFS
FOH Manager
01.2016 - Current
Job overview
- Developed customized training materials to address the unique needs of each employee, ensuring thorough understanding of their roles and responsibilities.
- Conducted and monitored job-specific front-of-house training according to new hire training program.
- Coordinated with back-of-house trainers to ensure seamless integration between all aspects of the restaurant, leading to a more cohesive and efficient work environment.
- Collaborated with other trainers to develop best practices for continued professional growth among FOH employees.
- Implemented ongoing refresher courses to maintain up-to-date knowledge in industry trends, policies, and procedures among staff members.
- Trained team members on management-crew communication, delivered feedback and coached for optimum customer service.
Sodexo
Suite Manager
04.2012 - 11.2016
Job overview
- Manage suite level at Whataburger Field for the Corpus Christi Hooks. Managed over 30 FOH employees and 20 BOH kitchen employees.
- Responsible for hiring new employees, ordering of all products for each suites and concession stands. Maintained labor hours and all inventory to fit within budget cost.
- Coordinated efforts between housekeeping, maintenance, and front office teams to ensure seamless operations during high occupancy periods.
- Managed financial transactions accurately, balancing daily cash drawers and preparing detailed reports for management review.
- Implemented creative solutions to address staffing challenges during peak periods, maintaining optimal service levels without impacting budgetary constraints.
- Utilized advanced problem-solving skills to address any guest concerns or complaints effectively while maintaining composure under pressure situations.
- Conducted regular performance evaluations for team members, offering constructive feedback and outlining clear paths for development opportunities.
- Updated procedure manuals regularly, ensuring staff had access to accurate information regarding all aspects of their roles.
Education
University of Houston Victoria Victoria, TX
from Business And Managerial Economics
Calhoun High School Port Lavaca, TX
05.2009
Skills
- Exceptional communication
- Food safety compliance
- POS system proficiency
- Employee coaching
- Table management
- Menu design
- Workplace safety
- Learning management systems
- Teamwork and collaboration
- Time management
- Multitasking Abilities
- Team leadership
- Food safety
- Decision-making
- Kitchen equipment operation and maintenance
- Food production management
Certification
- Alcohol Seller/Server License/Certification- State Liquor Control Board or equivalent authority.
- Professional Bartender's License/Certificate- State-specific regulatory bodies or accredited institutions.
- Food Handler's Permit/License- County or city public health departments.
- ServSafe Food Handler Certification - National Restaurant Association.
Timeline
Lead FOH Trainer
Waterstreet LTD
12.2021 - Current
FOH Manager
USS CHEFS
01.2016 - Current
Suite Manager
Sodexo
04.2012 - 11.2016
Bartender Lead
Executive Surf Club
University of Houston Victoria
from Business And Managerial Economics
Calhoun High School
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