Christopher Banks
Chesapeake,VA
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 20+ years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Project Manager
Advance Manufacturing
03.2022 - Current
- Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
Account Manager
Carpet World
01.2016 - 11.2021
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Service Manager
Bonaventure Realty Group
01.2013 - 11.2016
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for Owners.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
Service Manager
Sewells Park Apartments
01.2010 - 11.2012
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Resolved tenant complaints in professional and timely manner.
- Developed and maintained positive relationships with vendors to build rapport and trust.
- Monitored inventory levels and placed orders to replenish stock.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Implemented strategies to increase customer service satisfaction ratings.
Education
GED -
Salem High School
Virginia Beach, VA06.1992
Skills
- Contract Management
- Inventory Control
- Productivity Improvement
- Document Management
- Project Management
- Drywalling
- HVAC Systems
- Advanced Problem Solving
- Project Estimation and Bidding
- Construction Management
- Task Prioritization
- Coaching and Mentoring
- Contract Negotiation
Certification
Building Codes Specialist
Blue Print Reading
- CMRT - Certified Maintenance and Reliability Technician
- CME - Certified Maintenance Employee
- Certified Facility Maintenance Journeyman in state of Va.
- Certified HVAC Technician CFC & APA class 1,2,3
- Certified Appliance Technician
- Fair Housing
- Osha 30
- Licenced Real Estate Agent in State of Va
Timeline
Project Manager
Advance Manufacturing
03.2022 - Current
Account Manager
Carpet World
01.2016 - 11.2021
Service Manager
Bonaventure Realty Group
01.2013 - 11.2016
Service Manager
Sewells Park Apartments
01.2010 - 11.2012
GED -
Salem High School
Building Codes Specialist
Blue Print Reading
- CMRT - Certified Maintenance and Reliability Technician
- CME - Certified Maintenance Employee
- Certified Facility Maintenance Journeyman in state of Va.
- Certified HVAC Technician CFC & APA class 1,2,3
- Certified Appliance Technician
- Fair Housing
- Osha 30
- Licenced Real Estate Agent in State of Va
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