Christopher Baptiste
Lake Park,Florida
Summary
Customer-Focused & Detail-Oriented Professional
As a dedicated customer service professional with experience in fast-paced retail and healthcare environments, I bring a strong track record of delivering A1 service and maintaining accurate records. I have honed my ability to multitask effectively, manage financial transactions with precision, and handle guest inquiries with a friendly, solution-oriented approach. Proficient in Microsoft Office Suite and various security systems, I am able to navigate technology with ease and adapt quickly to new tools, ensuring seamless operations at the front desk. With a strong attention to detail and exceptional problem-solving skills, I am committed to ensuring every customer or guest leaves with a positive experience. Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings.
Overview
3
3
years of professional experience
Work History
Front Desk Security Officer
Allied Universal Security
11.2023 - 09.2024
- Greeted and registered visitors to the facility, ensuring they provided appropriate identification (e.g., driver’s license) to verify their identity before granting access to various areas of the building.
- Managed visitor traffic flow to ensure only authorized individuals were allowed entry to sensitive areas, including the emergency room, hospital floors, and hospice.
- Utilized security technology, including cameras and access control systems, to monitor visitor activity and ensure safety protocols were followed.
- Maintained accurate records of all visitors, including documenting personal information and visit details for compliance and reporting purposes.
- Wrote and maintained incident reports when necessary, documenting any issues, unusual activities, or concerns, and communicated findings to appropriate staff.
- Worked with multiple departments, including security, medical staff, and patient services, to coordinate visitor schedules, patient access, and emergency protocols.
- Multitasked effectively by managing phone calls, handling in-person inquiries, and using digital systems to log information, all while ensuring high levels of accuracy and professionalism.
- Handled sensitive situations with empathy and professionalism, ensuring all visitors felt welcomed and understood the building’s policies and procedures.
- Ensured strict adherence to confidentiality and privacy regulations, particularly when handling patient-related information in compliance with HIPAA (Health Insurance Portability and Accountability Act).
- Assisted in maintaining a clean and organized front desk area, providing a professional first impression to all visitors.
Customer Service Staff Member
Publix
11.2022 - 10.2023
- Delivered exceptional customer service by assisting customers with inquiries, ensuring their needs were met in a friendly and efficient manner.
- Managed multitasking responsibilities, including handling cash transactions, selling lotto tickets, and balancing cash registers to ensure accurate cash flow.
- Oversaw lotto ticket sales and took responsibility for balancing lotto inventory every hour to avoid discrepancies, demonstrating strong attention to detail and precision.
- Processed money transactions such as Western Union and money orders, handling sensitive financial operations with care and accuracy.
- Coordinated and delegated tasks to coworkers, ensuring all duties were completed efficiently and in a timely manner during busy shifts.
- Maintained a high level of accuracy while processing customer purchases, including handling cash, credit cards, and ensuring all transactions were recorded correctly.
- Addressed customer concerns or issues promptly, ensuring a positive and professional shopping experience.
- Contributed to a team-oriented environment, assisting coworkers when needed and ensuring smooth store operations.
- Took responsibility for balancing financial transactions and ensuring the store was never short on cash or ticket inventory, showing attention to detail and reliability.
- Assisted with organizing and maintaining product displays, ensuring the sales floor was neat, stocked, and visually appealing.
- Ensured compliance with company policies and local regulations regarding sales, cash handling, and transaction accuracy.
Customer Service Representative
Walmart
12.2021 - 07.2022
- Provided exceptional customer service by greeting customers, answering inquiries, and resolving issues to ensure customer satisfaction.
- Managed high-volume transactions, including processing returns, exchanges, and payments efficiently and accurately.
- Demonstrated strong communication skills by assisting customers via phone, email, and in person, ensuring a positive and welcoming environment.
- Actively listened to customer concerns and worked proactively to find effective solutions in a timely manner, maintaining a high level of professionalism.
- Supported the store’s daily operations by helping customers navigate the store, locating products, and ensuring they had an outstanding shopping experience.
- Ensured that the customer service desk area was organized, tidy, and welcoming, maintaining a clean and professional front-facing environment.
- Handled customer complaints and issues with patience and tact, focusing on resolving concerns while maintaining the company’s standards.
- Worked collaboratively with team members and management to ensure smooth operations and customer satisfaction throughout the store.
Education
Associate of Arts - Business Administration
Palm Beach State College
Lake Worth, FL05-2025
Skills
- CCTV monitoring
- Physical fitness
- Alarm response
- Schedule control
- Customer Service Excellence
- Communication Skills
- Multitasking
- Technology Proficiency
- Adaptability & Flexibility
Languages
French
Native or Bilingual
Haitian creole
Native or Bilingual
Timeline
Front Desk Security Officer
Allied Universal Security
11.2023 - 09.2024
Customer Service Staff Member
Publix
11.2022 - 10.2023
Customer Service Representative
Walmart
12.2021 - 07.2022
Associate of Arts - Business Administration
Palm Beach State College
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