Summary
Overview
Work History
Education
Skills
Skills
Timeline
Generic

Christopher Barba

San Francisco,CA

Summary

Dynamic sales professional with a strong background in cultural instruction and competitive dance. Proven ability to engage and connect with diverse audiences, enhancing customer relationships and driving sales growth. Experienced in leading teams and delivering high-impact presentations.

Overview

7
7
years of professional experience

Work History

Retail Associate Manager

T-Mobile
10.2024 - Current
  • Supported loss prevention initiatives by following protocols during transactions and returns.
  • Streamlined store operations through organized displays and efficient processes.
  • Increased sales using effective upselling techniques and extensive product knowledge.
  • Trained employees in suggested selling and merchandising to achieve sales targets.
  • Identified partnerships that enhanced community relations and store benefits.
  • Collaborated with retail manager to foster positive work environment and family-oriented culture.
  • Acted as in-store sales leader, strengthening customer relationships and team development.
  • Maintained strong floor presence to drive revenue growth and support team.

Mobile Expert - Key Holder

T-Mobile
01.2022 - 09.2024
  • Help customers with their T-Mobile services assisting with activations, upgrades, troubleshooting, bill payments, bill analysis, ect.
  • Assist with driving specific store metrics when assigned to me.
  • Floor coach when being leader on duty.
  • Assist with de-escalations when it comes to customer escalations.
  • Perform opening and closing procedures for store operations.
  • Count registers for opening and closing tills.
  • Review opening and closing paperwork.
  • Perform biweekly store inventory counts.
  • Handle and manage store inventory for my peers.

Retail Store Manager

T-Mobile By California Wireless Solutions/Archtelcom
10.2020 - 12.2021
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Boosted employee retention rates by fostering a positive work environment, providing growth opportunities, and offering competitive compensation packages.
  • Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
  • Optimized store displays and appearance via store merchandising.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Completed weekly inventory counts.
  • Assisted in recruiting, hiring and training of team members.
  • Oversaw and created employee scheduling to comply with store budgeting hours.

Assistant Store Manager

Foot Locker
10.2018 - 10.2020
  • Assisted in recruiting, hiring and training of team members.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Rotated merchandise and displays to feature new products and promotions.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Created and maintained safe and secure work environments for employees.

Education

Jefferon High
Daly City

Skills

  • Attention to detail
  • Sales and customer satisfaction
  • Data analysis
  • Creative thinking
  • Retail merchandising
  • Communication and interpersonal skills

Skills

  • Sales and Promotions
  • Positive Customer Engagement
  • Honest and Dependable

Timeline

Retail Associate Manager

T-Mobile
10.2024 - Current

Mobile Expert - Key Holder

T-Mobile
01.2022 - 09.2024

Retail Store Manager

T-Mobile By California Wireless Solutions/Archtelcom
10.2020 - 12.2021

Assistant Store Manager

Foot Locker
10.2018 - 10.2020

Jefferon High

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