Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher Barclay Jr

Mount Vernon,NY

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

11
11
years of professional experience

Work History

IT&S Technician

Northwell Health
02.2023 - Current
  • Participating in various I.T. projects including but not limited to, department/office moves, WOW (Workstation on Wheels) cart deployments, label printer installations, med-cart workstation, and peripheral set ups, etc
  • Developing documentation for common processes for both support staff and end-users
  • Assisting in process refinement to improve customer service and support
  • Researching, documenting, and escalating cases to higher levels of support according to internal procedures
  • Providing real-time support to everyday users of emails, password, MS office, Cisco Collaboration, IM, VPN, and remote connection issues
  • Mentoring other Service Desk Analysts
  • Screening, referring, and diagnosing incidents and work requests as they relate to maintenance of corporate computers, peripherals, mobile devices and related software/applications including clinical and financial systems such as EPIC, C-EMR, Allscripts, US Bank, Mainframe/Eagle and a variety of others
  • Improving system efficiency by implementing regular maintenance schedules for all technical equipment.
  • Enhancing operational efficiency, automating repetitive technical tasks where possible.
  • Conducting detailed diagnostics to identify issues, leading to decrease in system downtimes.
  • Supporting project management teams with expert technical advice, contributing to successful project completions.

IT Lead Associate

Planned Parenthood
06.2019 - 10.2024
  • Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
  • Managed and created user/group accounts via Office365 and Active Directory
  • Resolved technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
  • Ran diagnostic programs to resolve problems
  • Created step-by-step training material with screenshots for clients
  • Conducted Audits
  • Worked on migration projects
  • Collected feedback to determine patterns and issues such that they can be resolved, or FAQs can be provided to customer to ease in troubleshooting
  • Mobile Device Management and Remote Security
  • Trained new users on equipment and processes
  • Ran lead on the Epic EMR Implementation and conducted TDR's and equipment training for staff.
  • Evaluated team member performance regularly, providing constructive feedback for continuous improvement.
  • Coordinated weekly meetings for internal and external groups.

Business Associate

Montefiore Medical Center
10.2021 - 04.2023
  • Utilized Epic ASAP for pre-admitting and admitting, registration, maintaining census information, chart maintenance and completion, and scheduling
  • Answered telephones, radios, fax machine and alarm panels quickly
  • Transferred calls and/or faxed paperwork to the appropriate departments or persons
  • Assigned ED, PACU and other patients to beds based on care requirements and for maximizing the use of hospital bed resources appropriate for care
  • Acted as an Epic resource across departments/units–aiding and training as needed to both clinical and non-clinical staff

Help Desk Analyst

National Action Council for Minorities in Engineering (N.A.C.M.E)
08.2018 - 11.2018
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team
  • Removed and replaced malfunctioning computer parts to correct hardware problems
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base
  • Provided solutions to operations issues for users, working closely via phone, email, live chat and web teleconference with end users
  • Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution
  • Engaged end users and answered questions via email, phone, website live chat and in forums

Data Analyst

Orthonet
06.2015 - 07.2017
  • Maintained a learned knowledge of benefits claim processing, claims principles, medical terminology and procedures and HIPAA regulations
  • Managed a large volume of medical claims on a daily basis and ensured efficient processing
  • Communicated effectively with staff, including members of the operations, finance and clinical departments
  • Communicated verification and authorization status updates with the Focus Review department to facilitate decision-making for patient admissions and insurance coverage
  • Tracked all pending authorizations to ensure timely resolution and avoid revenue loss
  • Responded to customer requests via telephone and email and effectively answered questions and inquiries
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team
  • Used ServiceNow as the ticketing service to handle/report issues
  • Handled 70-100 calls a day
  • Provided users support in Epic Cadence

Clinical IT Assistant

Functional Pathways
10.2014 - 12.2015
  • Gathered insurance information
  • Developed data queries and reports per customer specifications
  • Provided clinical information system training and support for clinical users
  • Provided technical support and guidance to other team members as required using ServiceNow
  • Conferred with therapy staff and others to discuss and evaluate patient information for planning, modifying, and coordinating treatment
  • Deployed, maintained, and operated numerous devices such as PCs, data projectors, iPads, smartphones, and sound systems
  • Produced ad hoc reports and documents for senior team members on a weekly basis

Sales and Leasing Consultant

Tyler Honda
01.2014 - 03.2014
  • Outlined sales, warranty, and service procedures
  • Located desired vehicles at auctions and other dealerships
  • Completed registration paperwork and sales documentation
  • Completed sales contracts, purchase documentation, registration paperwork and dealership records
  • Resolved customer concerns in a timely manner and to complete satisfaction
  • Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections
  • Answered telephone and email inquiries from potential customers

IT Associate

Andrews University
09.2013 - 12.2013
  • Removed malware, ransomware and other threats from laptops and desktop systems
  • Patched software and installed new versions to eliminate security problems and protect data
  • Helped streamline repair processes and update procedures for support action consistency
  • Configured hardware, devices, and software to set up new workstations for employees
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
  • Removed and replaced malfunctioning computer parts to correct hardware problems

Education

Bachelor of Science - Computer Information Systems

DeVry University

High School Diploma -

Mount Vernon High School
Mount Vernon, NY
06-2011

Skills

    Epic ASAP

    Epic Radiant

    Epic Willow

    Crystal Reports

    ServiceNow

    Microsoft Office365

    Microsoft SQL Server

    Active Directory

    Azure AD

    Microsoft Intune

    Microsoft SCCM

    Bomgar Remote Management

    ServiceDesk Plus

    Desktop Central 10

    EClinicalWorks

    VOIP Patch Management

    Cisco Meraki Wi-Fi Controller Management

    Mobile Device Management (MDM)

    ICD-10 Coding

    Citrix Secure Access

    Palo Alto Firewall Management

    VMWare

Timeline

IT&S Technician

Northwell Health
02.2023 - Current

Business Associate

Montefiore Medical Center
10.2021 - 04.2023

IT Lead Associate

Planned Parenthood
06.2019 - 10.2024

Help Desk Analyst

National Action Council for Minorities in Engineering (N.A.C.M.E)
08.2018 - 11.2018

Data Analyst

Orthonet
06.2015 - 07.2017

Clinical IT Assistant

Functional Pathways
10.2014 - 12.2015

Sales and Leasing Consultant

Tyler Honda
01.2014 - 03.2014

IT Associate

Andrews University
09.2013 - 12.2013

Bachelor of Science - Computer Information Systems

DeVry University

High School Diploma -

Mount Vernon High School
Christopher Barclay Jr