Dynamic logistics coordinator with a proven track record, excelling in client relationship building and project management. Enhanced operational efficiency through strategic process improvements, resulting in increased customer satisfaction. Skilled in contract negotiation and adept at problem-solving, ensuring timely delivery and compliance with industry regulations. Highly proficient in data entry including qwerty keyboard and 10 key. I'm eager and motivated and will be a valuable asset to any team.
Overview
17
17
years of professional experience
Work History
Independent Contractor/Logistics Coordinator
My Freight World
07.2024 - Current
Assisted in project coordination and execution for various clients.
Supported administrative tasks to enhance operational efficiency.
Conducted research to gather relevant data for client projects.
Facilitated communication between stakeholders to ensure project alignment.
Organized documentation and maintained records for client deliverables.
Adapted quickly to new tools and software for project management.
Collaborated with team members to achieve project milestones effectively.
Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
Consulted with customers to assess needs and propose optimal solutions.
Increased client satisfaction by delivering high-quality projects on time and within budget constraints.
Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
Negotiated contracts with clients, ensuring clear communication of project scope and expectations for both parties.
Offered creative problem-solving techniques when faced with unexpected obstacles during the course of a project.
Maintained detailed records of project progress, expenses, and communications for accurate invoicing and future reference.
Utilized specialized software tools when necessary to enhance productivity or meet specific client requirements.
Improved overall project quality by reviewing work diligently before submission to the client for approval.
Generated reports detailing findings and recommendations.
Studied data to identify trends and patterns in transportation activity.
Negotiated contracts to secure favorable rates and terms.
Coordinated shipments and tracked progress to facilitate timely delivery.
Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
Fostered relationships with vendors to secure better pricing and terms, enhancing profitability.
Streamlined shipment processes, resulting in fewer errors and increased customer satisfaction.
Implemented tracking system for inbound and outbound shipments, increasing transparency and reducing lost items.
Logistics Specialist
King Of Freight
09.2017 - 07.2024
Managed logistics operations to ensure timely delivery of goods and services.
Coordinated freight shipments using advanced tracking systems for optimal efficiency.
Analyzed supply chain processes to identify areas for improvement and cost reduction.
Developed strategies to optimize inventory management and reduce excess stock.
Implemented best practices for compliance with industry regulations, ensuring operational integrity.
Coordinated incoming and outgoing shipments to maintain schedules.
Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Oversaw complex projects for senior leaders by ensuring timely and cost-effective delivery.
Maintained compliance with all relevant regulations, ensuring safe transportation of goods while avoiding costly fines or penalties due to non-compliance issues.
Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
Tracked and managed transfer paperwork such as packing lists.
Provided customers with status updates for tracked packages.
Used in-house tracking system to schedule shipments of goods to customer warehouses.
Developed strong relationships with carriers to secure competitive rates and improve delivery times.
Negotiated contracts with suppliers to secure favorable terms and contribute to overall cost savings.
Issued timely and accurate responses to both internal and external inquiries.
Worked with customers to integrate processes and correct issues.
Enhanced customer satisfaction by proactively resolving shipping issues and providing timely updates on order status.
Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
Coordinated driver dispatch to accomplish daily delivery requirements.
Built long-term relationships due to prompt and courteous service.
Conducted comprehensive audits of logistics processes to identify areas for improvement and cost reduction opportunities.
Validated inventory levels and updated systems using handheld devices.
Streamlined warehouse operations, resulting in reduced labor costs and increased productivity.
Tracked orders and notified customers of status or potential delays.
Prepared and presented reports to management on logistics performance.
Built and established relationships with staff and vendors.
Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
Studied data to identify trends and patterns in transportation activity.
Negotiated contracts to secure favorable rates and terms.
Coordinated shipments and tracked progress to facilitate timely delivery.
Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
Lead Fiscal Associate
Sedgwick County Health Department
02.2008 - 09.2017
Led cross-functional teams to implement process improvements enhancing operational efficiency.
Developed and executed strategic initiatives to optimize workflow and reduce turnaround times.
Mentored junior associates, fostering professional development and ensuring adherence to best practices.
Analyzed performance data to identify trends and recommend actionable solutions for continuous improvement.
Spearheaded efforts to streamline reporting processes, resulting in enhanced accuracy and timeliness of information.
Facilitated training sessions on new tools and systems, promoting effective usage across the team.
Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Developed and implemented strategies to increase customer satisfaction and engagement.
Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
Analyzed customer data to identify trends and anticipate customer needs.
Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
Managed a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.
Enhanced brand visibility, orchestrating participation in industry events and conferences.
Increased customer satisfaction with thorough product demonstrations and personalized advice.
Improved team collaboration by initiating regular coordination meetings.
Reduced employee turnover by developing comprehensive employee engagement program.
Managed efficient cash register operations.
Engaged in friendly conversation with customer to better uncover individual needs.
Listened to customer needs and desires to identify and recommend optimal products.
Performed cash, card, and check transactions to complete customer purchases.
Education
No Degree - Liberal Arts And Sciences
Wichita State University
Wichita, KS
No Degree - Business Administration And Management
Colorado Technical University
Colorado Springs, CO
Skills
Client relationship building
Workload management
Deadline adherence
Safety compliance
Project management
Scheduling
Schedule management
Error correction
Requirements gathering
Records coordination
Production planning
Estimations and quotes
Operations oversight
Client consultation
Industry regulations knowledge
Customer retention strategies
Supply chain management
Trend analysis
Quoting and estimating
Contract terms implementation
Contract bidding
Time management
Attention to detail
Customer support
Problem-solving
Critical thinking
Task prioritization
Data analysis
Multitasking and organization
Client communication
Client management
Invoicing and billing
Content creation
Digital marketing
Graphic design
Social media management
Contract negotiation
Sell services
Teamwork and collaboration
Active listening
Multitasking Abilities
Organizational skills
Decision-making
Multitasking
Excellent communication
Analytical thinking
Conflict resolution
Logistics coordination
Interpersonal communication
Written communication
Quality assurance
Problem-solving abilities
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Independent Contractor/Logistics Coordinator
My Freight World
07.2024 - Current
Logistics Specialist
King Of Freight
09.2017 - 07.2024
Lead Fiscal Associate
Sedgwick County Health Department
02.2008 - 09.2017
No Degree - Liberal Arts And Sciences
Wichita State University
No Degree - Business Administration And Management