Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Admissions Manager
Rasmussen University
08.2021 - Current
Answered challenging enrollment questions and handled special student cases.
Tracked student attendance, participation and performance.
Trained admissions employees on office and administration processes.
Interviewed potential students in person and by phone before potential acceptance.
Helped develop and implement improved curricula, modernizing classroom instruction.
Integrated technology into instructional processes to support student success.
Leveraged data and analytics to make informed decisions and drive business improvements.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Assisted in organizing and overseeing assignments to drive operational excellence.
Adjunct Professor
EC-Council University
08.2021 - Current
Graded quizzes, tests, homework, and projects to provide students with timely academic progress information and feedback.
Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
Built relationships with students, mentoring on personal, professional and academic goals while providing coaching on effective study habits.
Evaluated and revised lesson plans and course content to achieve student-centered learning.
Developed curriculum standards, lesson plans and syllabi.
Taught two courses, providing instruction to up to 120 undergraduate students.
Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
Engaged students with insightful and compelling classroom discussion of topics relevant to coursework to boost student learning and retention.
Worked cooperatively with other members of faculty and staff to contribute to overall institutional effectiveness.
Used variety of instructional methodologies and technology to keep psychology and research courses interesting and engaging.
Independent Consultant
Barnhart, Inc.
02.2013 - Current
Gathered and organized information for research purposes.
Performed research into study topics to increase knowledge and to provide valuable contributions.
Interpreted data analysis results to draw inferences and conclusions.
Wrote research papers, reports, reviews, and summaries regarding business, psychology, and cybersecurity.
Developed research proposals, identified research objectives and created research plans.
Collaborated with leadership team to identify relevant questions and determine best methods of collection.
Developed data collection strategies and monitored data quality for optimal research results.
Analyzed and interpreted patterns and trends.
Synthesized data and wrote detailed reports to present research findings to stakeholders.
Utilized statistical packages to analyze data and create visualizations.
Proposed innovative methods for capturing and analyzing customer data.
Performed accurate quantitative analysis of targeted data research, collection and report preparation.
Worked as member of integrated project team in highly collaborative work environment.
Detailed study findings and updated research upon new discoveries.
Reviewed technical and professional publications and journals to stay current on recent literature and make more strategic research decisions.
Conferred with scientists, engineers or others to plan or review projects or to provide technical assistance.
Hired and managed employees to maximize productivity while training staff on best practices and protocols.
Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
Cultivated strong relationships with external partners to foster collaboration and maximize resources.
Reduced operational costs through strategic cost management initiatives.
Supported project management team for optimal performance.
Prepared annual budget forecasts and monitored performance to meet organizational objectives.
Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
Mitigated regulatory risks by overseeing adherence to insurance and safety regulations.
Led operational team in development, rollout, and management of new product lines.
Facilitated communication between departmental teams and stakeholders to build consensus.
Spearheaded development and implementation of distributed organizational structure to increase efficiency.
Established and maintained strong relationships with customers, vendors and strategic partners.
Initiated strategy to drive company growth and increase market share and profitability.
Oversaw business-wide changes to modernize procedures and organization.
Represented organization at industry conferences and events.
Cultivated company-wide culture of innovation and collaboration.
Devised and presented business plans and forecasts to board of directors.
Created succession plans to provide continuity of operations during leadership transitions.
Lecturer in English
Guangdong Country Garden Polytechnic
10.2018 - 08.2021
Developed lesson plans and adapted curriculum to meet individual needs of students
Used effective teaching techniques and learning strategies in translating lesson plans into productive student learning experiences
Improved student performance by defining clear goals and communicating performance metrics.
Assigned books and other materials to improve reading comprehension.
Initiated, facilitated and moderated classroom discussions for college-level English students.
Developed interesting lectures and educational activities to maximize learning within classroom.
Evaluated students' abilities and grasp of English language, keeping appropriate records and preparing progress reports.
Selected and prepared educational resources, taking account of students' interests and cultural backgrounds.
Expanded student understanding of texts by spearheading in-depth discussions and assigning exploratory essays to help students articulate knowledge.
Led committee creating school-wide assessments and producing exams used throughout English department.
Immersed students in unfamiliar cultures by devising hands-on activities.
Sourced optimal curricula and developed lesson plans to fully cover target material for each course.
Employed diverse teaching approaches to help students of all abilities understand material.
Encouraged participation by maintaining positive attitude and proactively engaging students in activities and lessons.
Taught English language to Chinese students in a university setting.
Designed and developed instructional activities using data from student learning style assessments.
Independent Educational Consultant
Qingda Learning Centers
08.2018 - 08.2021
Provided personalized customer service to parents and guardians regarding academic needs of students through phone calls, email and live video chat.
Coordinated training and professional development courses for teachers and school administrators to create new teaching strategies that encourage student learning.
Supervised and evaluated teaching and support staff to assess education standards and classroom policies and implement changes based on data.
Collaborated with school board officials to assess areas for improvement in curricula, classrooms, testing and student activities.
Analyzed and restructured educational programs to comply with board regulations.
Analyzed reports to comply with SLAs and study effectiveness of current academic system.
Planned, coordinated and implemented career education programs to train and upgrade skills of highly-skilled workforce.
Updated school curriculum to integrate technology and enhance quality of student education.
Developed and facilitated English and Chinese classes to promote cultural knowledge and exchange.
Improved teacher retention by 98% by empowering teachers to succeed, providing support and creating better working conditions.
Performed detailed and comprehensive evaluations of teaching and support staff.
Designed course materials and supported implementation.
Created curricula, research topics and conceptualized course format, subject matter and presentation.
Targeted diverse learning modalities in development of new course content and training programs.
Teamed with subject matter experts in evaluation and revision of training tools in order to continually improve learning platforms.
Developed assessments and user polls to evaluate course effectiveness, altering content and delivery to achieve student learning goals.
Negotiated contracts and delivery plans with vendors.
Dean of Academics
Qingda Learning Centers
08.2018 - 08.2021
Provided instructional resources and materials to support teaching staff in accomplishing instructional goals.
Conducted pre- and post-observation conferences with teachers to review evaluations and observations.
Utilized records, interviews and tests to evaluate students' abilities, interests and personality characteristics.
Maintained highly organized records to document student behaviors, interventions, consequences and outcomes.
Assisted with data organization from assessments and diagnostic instruments to develop strategies for intervening with students experiencing difficulties.
Researched, recommended and developed new initiatives to strengthen student success.
Liaised with community and governmental agencies on problems relating to drug abuse, discipline and truancy from school.
Collaborated with teachers and administrators in developing, evaluating and revising school programs to prepare master schedules for curriculum offerings.
Collaborated with faculty, staff and students to identify and address institutional challenges.
Implemented strategies to increase student recruiting, engagement and retention.
Guided and supported faculty and staff in development of new programs.
Developed and implemented student success initiatives to recognize and encourage achievement.
Devised programs to promote diversity and inclusion among staff, faculty and students.
Monitored and assessed results of postsecondary programs and services to identify and capitalize on potential improvements.
Conferred with educators to rebalance classes, increase resource utilization, and integrate new technology.
Graphic Design Teacher
Lake County Public Schools
08.2016 - 05.2018
Implemented evaluations and provided students with specific feedback.
Planned instruction consistent with curriculum for students.
Established practical system for classroom discipline per policy and regulations.
Demonstrated productive interpersonal relationships with students, staff members, parents and administrators.
Responded to students' questions, displaying thorough and updated graphic design knowledge.
Evaluated and graded students' class work, performances, projects, assignments and papers.
Sponsored student fine arts clubs, attending club meetings and events.
Skilled at working independently and collaboratively in a team environment.
Worked effectively in fast-paced environments.
Demonstrated respect, friendliness and willingness to help wherever needed.
Excellent communication skills, both verbal and written.
Gathered display materials and distributed programs for shows and performances.
Education
Ph.D. - Industrial And Organizational Psychology
Capella University
Minneapolis, MN
05.2023
MBA - Business Administration
University of Phoenix
Tempe, AZ
07.2015
Bachelor of Science - Business
University of Phoenix
Tempe, AZ
04.2013
Associate of Science - Business Administration And Management
University of Phoenix
Tempe, AZ
03.2010
Skills
Employee Engagement
Policy Creation
Student Relationship Development
Resource Utilization
Recruitment
Consultative Sales Approach
Financial Consulting
Customer Relationship Management
Affiliations
American Psychological Association
Society for Industrial and Organizational Psychology