Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Christopher Barr

Kenilworth,NJ

Summary

Experienced Technical Assistant successful handling problems and determining optimal solutions. Good documentation and reporting skills with solid understanding of customer and team relations. Strong attention to detail and good multitasking skills. Specializing in Hardware, software, and security protocols providing expert technical and procedural guidance to team to enhance productivity and increase work accuracy.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Technical Assistant Management Information Systems

Newark Board Of Education
09.2023 - Current
  • Communicated with supervisor to report progress, discuss issues and seek guidance.
  • Maintained optimal computer performance with routine system checkups and updates.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Investigated hardware product issues involving materials and software and devised solutions.
  • Facilitated smooth office relocations by coordinating disassembles, transport, and reinstallation of IT hardware components.

IT Support Specialist

Summit Public Schools
02.2022 - 08.2023
  • Tackled troubleshooting and problem resolution to support end-user technical issues.
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Delivered onsite technical support over seven schools.
  • Used ticketing systems to manage and process support actions and requests.
  • Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
  • Maintained documentation of IT systems, processes, and procedures for easy reference by team members.
  • Developed detailed documentation for IT processes and procedures, improving overall departmental organization and communication.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.

Store Manager

T-Mobile
04.2018 - 02.2022
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Help Desk IT

United Group of Companies
02.2016 - 04.2018
  • Configured hardware, devices, and software to set up work stations for employees.
  • Collaborated with cross-functional teams to implement IT projects, ensuring seamless integration with existing systems.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Created user accounts and assigned permissions.
  • Used ticketing systems to manage and process support actions and requests.
  • Managed hardware inventory, maintaining adequate stock levels to minimize disruptions due to equipment failure or shortages.

Shit Leader/Manager

Ruby Tuesdays
03.2013 - 01.2016
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Managed daily operations to ensuring high level of efficiency, consistency, and quality in both food and service.
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.

Education

Completed One Year - Computer Engineering Technology

Bergen Community College
Paramus, NJ

Completed One Year - Computer Engineering Technology

Schenectady County Community College
Scotia, NY

Skills

  • Networking: Network protocols, network troubleshooting, and configuration of network devices
  • Cloud platforms: AWS, Azure, or GCP
  • Virtualization: VMware or Hyper-V
  • Scripting: Python
  • Security: Firewalls, VPNs, and data security
  • Operating Systems: Windows 10/11, macOS, Linux, iOS, & Android
  • Hardware Troubleshooting: Motherboards, RAM, hard drives, and printers
  • Software Applications: Microsoft Office Suite, G-suite, web browsers, and email clients

Websites

Certification

  • Google IT Support Certification
  • Python Scripting Certification

Timeline

Technical Assistant Management Information Systems

Newark Board Of Education
09.2023 - Current

IT Support Specialist

Summit Public Schools
02.2022 - 08.2023

Store Manager

T-Mobile
04.2018 - 02.2022

Help Desk IT

United Group of Companies
02.2016 - 04.2018

Shit Leader/Manager

Ruby Tuesdays
03.2013 - 01.2016

Completed One Year - Computer Engineering Technology

Bergen Community College

Completed One Year - Computer Engineering Technology

Schenectady County Community College

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Christopher Barr