Christopher Barrows
Oracle Support Renewals
Larkspur,CO
Summary
Service and sales-oriented Customer Sales and Consulting Representative with ten years of experience supporting clients in the Oil Service, Real-Estate, Construction and IT industries. Proven track record in account management and sales with client sales expenditures in excess of half a million dollars per transaction. Built professional network and communicated frequently with corporate decision makers with in multiple verticals of business.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
Work History
SUPPORT RENEWAL REPRESENTATIVE I
Oracle
Colorado Springs, CO
05.2018 - Current
- 2022 Customer Outreach Team- Managed on-premise renewal book of businesses with total potential revenue caption of $51 million dollars.
- Overall past due push percentage 2.5% for FY 2022
- Estimated past due revenue capture rate of 75%
- Managed roughly 1300 support renewal contracts between 225 different companies (estimate)
- Liaises between customers and roughly 8 different Oracle support teams including Oracle License Sales.
- Assisted Oracle License Reps with cross vertical selling of new Oracle products.
- Resolved diverse range of technical issues across multiple systems and applications including Oracle License Sales, Oracle Legal, and Oracle MOS.
- 2021 Customer Outreach Team- Managed on-premise renewal book of businesses with total potential revenue caption of $47 million dollars.
- Overall past due push percentage 5% for FY 2021.
- Estimated past due revenue capture rate of 80%.
- Managed roughly 1200 support renewal contracts between 200 different companies (estimate).
- Liaises between customers and roughly 8 different Oracle support teams including Oracle License Sales.
- Assisted Oracle License Reps with cross vertical selling of new Oracle products.
- Resolved diverse range of technical issues across multiple systems and applications including Oracle License Sales, Oracle Legal, and Oracle MOS.
- 2018-2020- Call and Billing Team
- Educated clients on relevant Oracle technical policies and support renewal contract options and answered questions to remedy issue while on call team.
- Executed credit memo and credit memo re-bills while on billing team.
- Identified and resolved credit hold and fail-to-pay risk on client accounts who's payments were past due or non-pay while on billing team.
PROPRIETOR
Vistancia Homes, LLC
Larkspur, CO
11.2015 - Current
- (Currently In Process of Shutting Down)
- Worked with private equity lender and financed multiple high end new-build residential construction project for Sagewood Homes, LLC (Home Builder)
- Secured loan amounts in excess of 1.4 million dollars
- Good credit standing with all private equity lending firms.
- Introduced new methods, practices and systems to reduce turnaround time.
Onsite Operator
Frack Shack
Denver, CO
10.2017 - 05.2018
- Executed Frac Fueling Operations on Multi-Frac Locations.
Fuel Driver
Diesel Direct Formally Siegel Fuel Company
Denver, CO
06.2017 - 10.2017
- Delivered diesel fuel using commercial fueling vessels.
- Performed on-site fueling operations for multiple clients in given shift.
New Homes Sales Associate
Richmond American Homes
Castle Rock, CO
01.2017 - 06.2017
- Sold nine homes in Oakridge Housing Development (Castle Rock, CO) within five month period with average home price around $620,000.00.
- Responsible for managing all change orders, construction meetings, and weekly backlog tasks
- Proficient with Richmond American Homes CRM system
- Proficient with Richmond American Homes E1 pricing system
- Proficient with Richmond American Homes Buzzsaw document management system
- Scheduled and successfully orchestrates monthly realtor outreach events
- Advised Richmond management on current and future lot premium pricing
- Orchestrate pricing and options for quick move-in homes.
Administrator and Construction Project Manager
BV Limited LLC D.B.A Sagewood Properties LLC
Parker, CO
10.2014 - 01.2017
- Managed construction schedules to achieve adequate project labor coverage on 800K custom home project.
- Completed project within given construction time-frame parameter of nine months.
- Oversaw contractor attendance and work quality as superintendent.
- Managed construction budget of materials and draw payments throughout construction project
- Supervised procedures for proper, safe and cost-effective handling of all materials and equipment.
Field Associate in Sales Training Program
Halliburton
Bakersfield, CA
05.2012 - 09.2014
- Halliburton Energy Services Cement Sales Training Graduate
- Completed 1500 hours of technical HES Cement jobsite work with multiple crews.
- Performed cement calculations per individual oil well site specs
- Completed HES Engineering and Sales Cement School in Duncan, OK.
- Halliburton Energy Services Sales Downhole and Completion Tool Training Graduate
- Completed 1500 hours of technical HES down hole and completion tool work with multiple crews.
- Performed tool calculations per individual oil well site specs.
- Completed HES Engineering and Sales Tool School In Mississippi
- Graduated with 91% academic performance.
Education
BBA - Business Management + Administration
University of North Dakota
Grand Forks 08.2002 - 05.2007
Colorado Real Estate License - Real Estate Development
Kaplan Real Estate School
Denver, CO 10.2014 - 10.2014
Commercial Driver's License - Transportation And Materials Moving
Halliburton Oilfield Truck Driving School
Bakersfield 05.2012 - 07.2012
Skills
Microsoft Office Applications
Oracle Technical Support Renewal Systems
Technical CRM Systems
- Oracle Renewal Customer Service Liaison
Accomplishments
- Two-time Oracle Pacesetter Award Recipient for Outstanding Work Performance.
- Enterprise Rent-A-Car Training Program MVP in Sales and Service
- 15/230 Trainee Matrix Ranking for Overall Sales and Customer Service Performance.
- Top 25% Performer as Manager Trainee while In Manager Training Program.
- Top Manager Trainee Performer, February of 2008.
- Successfully Passed Enterprise's MQI Exam.
Timeline
SUPPORT RENEWAL REPRESENTATIVE I
Oracle
05.2018 - Current
Onsite Operator
Frack Shack
10.2017 - 05.2018
Fuel Driver
Diesel Direct Formally Siegel Fuel Company
06.2017 - 10.2017
New Homes Sales Associate
Richmond American Homes
01.2017 - 06.2017
PROPRIETOR
Vistancia Homes, LLC
11.2015 - Current
Colorado Real Estate License - Real Estate Development
Kaplan Real Estate School
10.2014 - 10.2014
Administrator and Construction Project Manager
BV Limited LLC D.B.A Sagewood Properties LLC
10.2014 - 01.2017
Field Associate in Sales Training Program
Halliburton
05.2012 - 09.2014
Commercial Driver's License - Transportation And Materials Moving
Halliburton Oilfield Truck Driving School
05.2012 - 07.2012
BBA - Business Management + Administration
University of North Dakota
08.2002 - 05.2007