Christopher Barthelme
Statesboro,GA
Summary
Accomplished Service Manager with a proven track record at The Collier Companies, enhancing team productivity and customer satisfaction through exceptional leadership and problem-solving skills. Expert in electrical troubleshooting and fostering team collaboration, significantly improving operational efficiency. Achieved a notable increase in resident retention by swiftly resolving complaints, demonstrating a strong commitment to customer service and team success.
Offering background in customer engagement and problem-solving, eager to learn and develop in new environment. Brings ability to quickly grasp industry-specific knowledge and apply effective communication and organizational skills.
Overview
11
11
years of professional experience
Work History
Service Manager
The Collier Companies
10.2020 - Current
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship. Established team priorities, maintained schedules and monitored performance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Hired, trained and supervised team of service staff members to meet business goals.
- Resolved resident complaints in professional and timely manner, turning potentially negative experiences into opportunities for continued residency.
- Coordinated with other departments to maintain streamlined and productive workflow. Managed budgets and allocated resources to maximize productivity and profitability.
- Worked flexible hours across night, weekend, and holiday shifts.
Electrical Apprentice
The Sack Company
03.2020 - 10.2020
- Repaired or replaced wiring, equipment and fixtures using hand tools and power tools.
- Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
- Gained proficiency in operating various power tools such as drills, saws, crimpers, and wire strippers for efficient completion of electrical tasks.
- Pulled EMT and PVC conduit wire according to plans and code requirements.
- Supported project success by assisting with wiring layouts, conduit bending, circuit connections, and other essential tasks as directed by senior electricians.
Assistant Service Manager
The Collier Companies
10.2017 - 03.2020
- Coordinated schedules and assigned work orders to maximize productivity within the service department.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Used industry expertise, customer service skills and analytical nature to resolve resident concerns and promote loyalty in professional and timely manner.
- Maintained accurate records of completed services, parts inventory.
- Established a positive working environment through fostering teamwork, providing support during challenging situations, and celebrating individual achievements.
Assistant Estimator
Siler Excavating
12.2016 - 10.2017
- Supported project management teams by tracking actual costs against estimated values to identify areas for improvement.
- Assisted senior estimators with large-scale projects as needed, contributing expertise towards achieving desired outcomes.
- Prepared material orders to complete projects on time and within budget.
- Analyzed designs and performed accurate cost analysis.
- Prepared bids and proposals to submit to clients and secure new business.
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Gathered data on materials, labor and equipment costs to determine total costs of projects.
Intern
Alfa Ce
05.2016 - 12.2016
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Prepared bids and proposals to submit to clients and secure new business.
- Collaborated with project managers and contractors to obtain necessary information for preparing cost estimates.
Maintenance Technician
Accord Human Resources
07.2013 - 10.2016
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Performed preventive maintenance and repairs on various types of equipment.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Replaced worn or broken parts on machines and equipment.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
Education
Bachelor of Science - Construction Management
Georgia Southern University
Statesboro, GA12-2016
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Conflict resolution
- Goal oriented
- Team collaboration and leadership
Timeline
Service Manager
The Collier Companies
10.2020 - Current
Electrical Apprentice
The Sack Company
03.2020 - 10.2020
Assistant Service Manager
The Collier Companies
10.2017 - 03.2020
Assistant Estimator
Siler Excavating
12.2016 - 10.2017
Intern
Alfa Ce
05.2016 - 12.2016
Maintenance Technician
Accord Human Resources
07.2013 - 10.2016
Bachelor of Science - Construction Management
Georgia Southern University
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