SERVICE ADVISOR/TECHNICIAN
CB TOWING, AUTOMOTIVE REPAIR, INC
Hollister, CA
07.2018 - 12.2020
- Responsibilities include customer service, cash handling, phones, internet advertising, orders, automotive repairs, road side assistance
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Completed full vehicle inspections to check for leaks, damage or other issues of concern.
- Replaced damaged, missing or defective parts with new and refurbished components.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.