Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Batey

Orlando,FL

Summary

Results-oriented Operations Manager with more than 8+ years of progressive airline-management handling experience. Exceptional business acumen, administrative strengths and product management abilities. A dedicated professional with extensive and proven knowledge of airport operations and the airline industry as a whole. Posses attributes that include but are not limited to a considerable amount of experience in contract handling both on the passenger and cargo sides of the industry. Working in conjunction or directly for multiple air carriers has given me a substantial knowledge of airline policy, procedures, & operations as well as recognition of the unique culture of this fast paced, demanding industry. Dynamic and hard-working commercial airline employee highly experienced as an Manager.

Overview

7
7
years of professional experience

Work History

General Manager

Airport Terminal Services
02.2022 - Current
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Performed root cause analysis in regard to work related incidents regarding front-line employees.
  • Coordinated with different carriers for Airline "interline" operations in regard to baggage, passengers, mail, & cargo.
  • Led daily operational, safety and security meetings to maintain optimal controls.
  • GSE oversite and procurement

Airport Operations Supervisor

United Airlines
08.2021 - 02.2022
  • Led daily operational, safety and security meetings to maintain optimal controls.
  • Performed root cause analysis in regard to work related incidents regarding front-line employees.
  • Conducted internal investigations for employee related accidents, incidents, & injuries.
  • Oversaw daily airline operations below-the-wing (Ramp Operations)
  • Coordinated with different carriers for Airline "interline" operations in regard to baggage, passengers, mail, & cargo.
  • Monitored KPI and station Metrics to ensure optimal performance for Denver HUB.
  • Conducted departure and arrival briefings.
  • Trained and developed new hires to drive efficient performance by teaching and emphasizing key skills, procedures and performance optimization strategies from day one.
  • Oversaw fueling, cargo management and departure of aircraft with 500 daily departures and arrivals.

Ramp Operations Manager/Senior Station Manager

Trego Dugan Aviation
12.2020 - 05.2021
  • Coordinated all ground crew activities to complete objectives on schedule.
  • Performed root cause analysis in deficient areas to identify and resolve central issues
  • Worked in direct conjunction with in-station Airline Representatives (F9 & G4)
  • Reviewed and assess ongoing operations, developing initiatives for continuous process improvement
  • Drove employee hiring and retention to support steadily increasing daily flight volume
  • Monitored Key Performance Indicators (KPI)
  • Managed multiple aspects of the operation simultaneously including Customer Service, Ramp, & Catering
  • Promoted safe day/every day/no exceptions work culture
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness
  • Ground Service Equipment Oversite
  • Procurement


Domestic Ramp Operations Supervisor

DHL
08.2020 - 01.2021
  • Performed root cause analysis in deficient areas to identify and resolve central issues.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Managed ramp operations at DHL CVG Hub with support of other Ramp Operations Supervisors. Oversight over 650 ramp lead and agents
  • Motivated and trained employees to maximize team productivity.
  • Reviewed and assessed ongoing operations, developing initiatives for continuous process improvement.
  • Maintained compliance with DOT regulations, accurately documenting driver qualifications, permits and equipment information.
  • Coordinated with Airport Operations, TSA, Customs & Border Protection and other Airport Authorities.
  • Monitored and maintained high level of on-time delivery reliability service and performance

Operations Manager

Copart
01.2020 - 07.2020
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
  • Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
  • Work closely with vendors and optimize and re-structure contracts and SLAs
  • Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 3-member management team with related direct reports
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels 12% since last quarter
  • Deep-dove into basic logistics of operating area to determine most expedient and efficient way to satisfy line-haul customer needs

Ramp Operations Manager

Swissport Cargo Services
10.2016 - 10.2019
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Coordinate Flight Operations, Organize and maintain ground equipment, over see ramp and cargo operations
  • Coordinate with Airport Operations Produce, maintain and update ramp agent schedules to coordinate with flight ops schedules.
  • Keep up to date with safety and compliance standards Produce One-point lessons for work related incidents.
  • Manage professional relationships with other airport vendors as well as generate new relationships and agreements and special projects and charters.
  • Maintain positive relationship with Swissport GSE division and with Aircraft/Airline mechanics and engineers.
  • Maintain records related to Amazon Logistics and freight forwarding
  • Maintain relationships and transparency with other Amazon Gateways Fulfillment and Sort Centers
  • Sustain positive and productive communication channels with Amazon NCC and ROC
  • Supervise daily staff of 30-40 team members including agents and leads Reach or exceed set KPI goals

Load Planning Coordinator

Frontier Airlines
05.2017 - 07.2017
  • Plan and Coordinate Flight Loads for Frontier Airlines Airbus based Fleet
  • Work jointly with dispatch and flight operations agents in Frontier Airlines Control Center ( S.O.C.)
  • Coordinate with AOG division as well as Maintenance Control
  • Utilize Frontier Airlines based software for flight ops, baggage systems, and load planning
  • Load Plan 80-120 flights daily

Education

Bachelor of Science - Engineering

University of California - Los Angeles
Los Angeles, CA

Skills

  • Proficiency in Airport-Ramp, & Cargo Operations, both Passenger and Freighter
  • Operations Management
  • Timeline management
  • Project Management
  • Staff training/development
  • Employee scheduling
  • Work flow planning
  • Risk analysis and management
  • Staffing
  • Procurment

Timeline

General Manager

Airport Terminal Services
02.2022 - Current

Airport Operations Supervisor

United Airlines
08.2021 - 02.2022

Ramp Operations Manager/Senior Station Manager

Trego Dugan Aviation
12.2020 - 05.2021

Domestic Ramp Operations Supervisor

DHL
08.2020 - 01.2021

Operations Manager

Copart
01.2020 - 07.2020

Load Planning Coordinator

Frontier Airlines
05.2017 - 07.2017

Ramp Operations Manager

Swissport Cargo Services
10.2016 - 10.2019

Bachelor of Science - Engineering

University of California - Los Angeles

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Christopher Batey