Christopher Batey
Rockledge,FL
Summary
Performance-driven Regional Operations Manager with 10+ years of progressive, large scale business oversite. Exceptional business acumen, administrative strengths and product management abilities. . Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Adept individual working as Manager for $15 million revenue-generating business. Determined and experienced in mentoring and challenging team members to meet and exceed company goals.
Overview
9
9
years of professional experience
Work History
US Training & Compliance Manager - Ground Division
Worldwide Flight Services
12.2023 - Current
- Streamlined compliance processes by implementing efficient monitoring systems and tools on a network-wide basis.
- Reduced risk exposure for the company by identifying and addressing areas of noncompliance.
- Developed comprehensive training programs for employees, fostering a culture of compliance throughout the organization.
- Compliance oversite of 42 Ground Handling Stations Network Wide - Over 7,500 Employees
General Manager
Airport Terminal Services
06.2022 - 11.2023
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Managed multiple-contract, 450+ employee station servicing 100+ daily flights.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Performed root cause analysis in regard to work related incidents regarding front-line employees.
- P&L management and control
Airport Operations Manager/ ROC Scheduling
United Airlines
07.2021 - 06.2022
- Led daily operational, safety and security meetings to maintain optimal controls.
- Performed root cause analysis in regard to work related incidents regarding front-line employees.
- Conducted internal investigations for employee related accidents, incidents, & injuries.
- Oversaw daily airline operations below-the-wing (Ramp Operations)
- Monitored KPI and station Metrics to ensure optimal performance for Denver HUB.
Operations Manager (Temp)
Primeflight
03.2021 - 06.2021
- Improved operational efficiency by streamlining workflow processes.
- Developed strategies for optimizing resource allocation to increase productivity.
- Enhanced team performance with targeted training programs.
- Identified key areas for improvement, implementing changes to boost profitability.
- Project management
Station Manager
Trego Dugan Aviation
12.2020 - 03.2021
- Managed staff schedules for optimal coverage, ensuring excellent customer service and smooth operations.
- Ensured regulatory compliance by maintaining accurate records, conducting audits, and addressing issues promptly.
- Evaluated employee performance regularly, identifying areas for improvement and developing action plans accordingly.
- Led team meetings to communicate updates, reinforce expectations, and foster open communication among staff members.
- P&L oversite and management
Ramp Operations Manager
Swissport Cargo Services
10.2015 - 12.2020
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Keep up to date with safety and compliance standards Produce One-point lessons for work related incidents.
- Manage professional relationships with other airport vendors as well as generate new relationships and agreements and special projects and charters.
- Supervise daily staff of 30-40 team members including agents and leads reach or exceed set KPI goals
Education
Bachelor of Science - Engineering
University of California - Los Angeles
Los AngelesSkills
- Operations Management
- Project Management
- Work flow planning
- Profit & Loss
- Staff Development
- Labor Cost Controls
- Risk Management
- Resource Planning
- Employee Training & Safety
Timeline
US Training & Compliance Manager - Ground Division
Worldwide Flight Services
12.2023 - Current
General Manager
Airport Terminal Services
06.2022 - 11.2023
Airport Operations Manager/ ROC Scheduling
United Airlines
07.2021 - 06.2022
Operations Manager (Temp)
Primeflight
03.2021 - 06.2021
Station Manager
Trego Dugan Aviation
12.2020 - 03.2021
Ramp Operations Manager
Swissport Cargo Services
10.2015 - 12.2020
Bachelor of Science - Engineering
University of California - Los Angeles
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