Christopher Baugh
Thomasville,AL
Summary
ASE Certified Service Consultant. Dedicated Service Consultant adept at writing service orders, building customer relationships and solving diverse problems. Steps into multiple roles to accomplish demanding objectives in fast-paced environments.
GM Certified Master Technician. Talented Shop Foreman with over 30 years of automotive experience. Keeps team members on-task to optimize workflow and meet challenging project deadlines. Experienced in training, coaching and motivating employees.
GM World Class Technician with extensive hands-on experience in diagnostics, repair, and maintenance of complex systems. Strong focus on collaboration and achieving results in fast-paced environments. Adaptable and reliable, skilled in troubleshooting, problem-solving, and technical support. Known for high standards and delivering consistent performance that meets organizational goals.
GM Dealership Service Manager Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
30
30
years of professional experience
19
19
Certifications
Work History
Service Manager
Robert's Chevrolet GMC
10.2023 - Current
- Managed service team to enhance customer satisfaction and operational efficiency.
- Oversaw daily service operations, ensuring adherence to quality standards and protocols.
- Coordinated service schedules and resources to optimize workflow and reduce wait times.
- Implemented process improvements resulting in streamlined communication between departments.
- Trained new staff on service procedures and customer interaction techniques.
- Resolved customer concerns promptly, maintaining high levels of client retention and loyalty.
- Monitored inventory levels for parts and supplies, ensuring timely availability for services.
- Developed training materials to support ongoing staff development and performance enhancement.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
Shop Foreman
Doc's Chevrolet GMC
05.2018 - 10.2023
- Supervised daily operations, ensuring efficient workflow and adherence to safety protocols.
- Coordinated schedules for staff, optimizing resource allocation across various projects.
- Trained new employees on equipment usage and safety standards, enhancing team competency.
- Managed inventory levels, facilitating timely procurement of necessary materials and tools.
- Collaborated with management to develop training programs tailored to team needs.
- Implemented process improvements that reduced downtime and increased overall productivity.
- Oversaw maintenance and repair of shop equipment.
- Used hand and power tools, equipment, and instruments accurately.
- Trained and coached employees to improve performance and skills.
- Directed daily operations of team of [Number] technicians and shop professionals.
- Managed materials inside shop and at job locations.
- Increased shop efficiency by implementing streamlined processes and organizing work areas.
- Maintained open lines of communication with upper management regarding shop updates, challenges faced, and potential opportunities for growth or improvement.
- Reduced machine downtime by performing regular maintenance checks and addressing issues promptly.
- Managed a team of skilled technicians, fostering a positive work environment that encouraged professional growth and development.
- Assisted in the recruitment process by interviewing potential hires and selecting qualified candidates to join the team.
- Collaborated with vendors when procuring materials or equipment necessary for successful project completion within budget constraints while adhering to quality standards.
- Streamlined workflow processes by identifying bottlenecks in production and implementing appropriate solutions to alleviate them.
- Led transition to digital work order system, reducing paper waste and improving organization.
- Reduced machine downtime with proactive maintenance schedules.
- Improved customer satisfaction by providing timely and accurate updates on repair status.
- Optimized workflow by redesigning shop layout for better movement and access.
- Implemented policies and standard operating procedures for continuous improvement.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Kept accurate and detailed records of personnel progress and productivity.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
Service Manager/Technician Team Leader
Mobil 1
04.2010 - 05.2018
- Led service department operations, ensuring exceptional customer satisfaction and efficient workflow management.
- Developed and implemented service policies to enhance productivity and streamline processes.
- Mentored and trained staff on best practices for service delivery and customer interaction.
- Coordinated with parts department to ensure timely availability of materials for service repairs.
- Managed customer inquiries and complaints, resolving issues promptly to maintain positive relationships.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Streamlined workflow processes, reducing downtime and improving overall productivity metrics.
- Coordinated with cross-functional teams to ensure alignment on project goals and timely completion of tasks.
- Analyzed equipment performance, identifying areas for maintenance and preventive measures to minimize failures.
Education
GED -
GED Testing Service Llc
AlabamaGM World Class Technician - Automotive
GM Technical Collage
Atlanta, GA04-2022
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Reliable and responsible
- Employee training and development
- Customer service management
- Time management
- Conflict resolution
- Goal oriented
- Workflow management
Accomplishments
Accomplished ASE Master Certification in 2007
Accomplished ASE Service Consultant Certification in 2012
Accomplished GM World Class Certification in 2022
Worked my way up through the years from learning all aspects of automotive repair and customer relations to service manager position. Familiar with warranty claim authorizations, policy and procedures, and running a profitable service department.
Certification
- CM - Certified Manager Certification
- ASE - Certified Master Automobile Technician
- ASE - Certified Heavy Truck Technician
- ASE Certified Service Consultant
- GM Certified Master Technician
- GM World Class Technician
Timeline
Service Manager
Robert's Chevrolet GMC
10.2023 - Current
Shop Foreman
Doc's Chevrolet GMC
05.2018 - 10.2023
Service Manager/Technician Team Leader
Mobil 1
04.2010 - 05.2018
GED -
GED Testing Service Llc
GM World Class Technician - Automotive
GM Technical Collage
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