Summary
Overview
Work History
Education
Skills
Timeline

Christopher Becerra

Tucson,AZ

Summary

Friendly insurance professional experienced in investigating and processing insurance claims. Hardworking and communicative individual excels at interpreting policies and negotiating payment solutions. Recognized for providing optimum service to policyholders and quickly identifying fraudulent claims.

Overview

8
8
years of professional experience

Work History

Claims Specialist

Geico
07.2017 - Current
  • Prepared insurance claim forms or related documents and reviewed for completeness.
  • Conducted full claim investigations and reported updates and legal actions.
  • Processed and recorded new policies and claims.
  • Provided advice to customers regarding claims, rights and insurance processes to prevent disputes.
  • Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
  • Determined appropriateness of payers to protect organization and minimize risk.
  • Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
  • Modified, updated and processed existing policies.
  • Verified client information by analyzing existing evidence on file.
  • Reviewed outstanding requests and redirected workloads to complete projects on time.

Supervisor

C3 Customer Contact Channels
01.2015 - 06.2017
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Collected, arranged, and input information into database system.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Evaluated employee performance and coached and trained to improve weak areas.

Education

High School Diploma -

Flowing Wells High School, Tucson, AZ
05.2005

Skills

  • Information Updates
  • Liability Denials
  • Prior Authorization Processing
  • Accounts Payable and Accounts Receivable
  • Secure Data Practices
  • Recordkeeping Organization
  • Reading Comprehension
  • Insurance Industry Experience
  • Team Meetings
  • Policy and Procedure Explanations
  • Electronics Knowledge
  • Active Listening

Timeline

Claims Specialist - Geico
07.2017 - Current
Supervisor - C3 Customer Contact Channels
01.2015 - 06.2017
Flowing Wells High School - High School Diploma,

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