Christopher Bedford
Denton,TX
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Paint Department Manager
Lowes Home Improvment
Flower Mound, TX
09.2021 - 07.2022
- Monitored inventory levels of paint products to ensure adequate stock was available for customers.
- Trained new employees on product knowledge, safety guidelines, and customer service standards.
- Analyzed market trends to identify potential opportunities for growth within the department.
- Performed periodic audits of physical inventory counts against system data.
- Investigated discrepancies between actual inventory levels and system records.
- Ensured accuracy of pricing and labeling for all paint products in accordance with company policy.
- Assisted customers with their painting projects by providing helpful advice or tips.
- Reviewed employee performance evaluations and provided feedback when necessary.
- Managed the daily operations of the Paint Department, including scheduling staff, assigning tasks, and maintaining a safe work environment.
- Provided guidance and support to team members regarding their job duties or responsibilities.
Pro Services Manager
Lowes Home Improvment
Flower Mound, TX
11.2015 - 02.2021
- Identified potential risks associated with projects and developed mitigation strategies.
- Developed and implemented strategies to improve customer satisfaction levels.
- Provided guidance, training and mentoring to team members in order to maximize their potential.
- Analyzed trends in customer demand for professional services and recommended changes as needed.
- Monitored and evaluated performance of staff delivering services to ensure compliance with quality standards.
- Coordinated efforts between different teams involved in delivering services to customers.
- Organized company events such as conferences, seminars, workshops.
- Reviewed customer feedback data from surveys and focus groups to assess satisfaction levels with services offered by the organization.
- Conducted meetings with clients to discuss their professional services needs.
- Managed the day-to-day operations of a team of professionals providing services.
- Mentored and motivated employees in regards to service quality, knowledge and performance.
- Ensured compliance with applicable laws, regulations and industry standards when providing professional services.
Owner
cellular specialists inc
Corinth, TX
11.2010 - 11.2015
- Identified new opportunities for growth, expansion, and diversification.
- Managed daily operations of business, including hiring and training staff.
- Reviewed legal documents related to business operations.
- Ensured compliance with applicable laws and regulations related to business operations.
- Oversaw budgeting and financial management.
- Developed policies and procedures for the organization.
- Maintained relationships with existing clients by providing superior customer service.
- Hired and trained new department managers to increase team oversight and productivity.
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
- Led startup and creation of operational procedures and workflow planning.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Project Manager
cte networks
Coppell, TX
08.2005 - 11.2010
- Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
- Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
- Developed and maintained project plans, timelines, and budgets.
- Managed multiple projects with competing deadlines simultaneously.
- Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
- Implemented effective communication protocols between internal teams working on different aspects of a given project.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Identified risks associated with each project and developed strategies for mitigating those risks.
- Created and implemented processes to ensure successful completion of projects.
- Facilitated resolution of conflicts between team members when necessary.
- Provided guidance to team members regarding tasks assigned to them.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
Project Manager
Charter Spectrum
Denton, TX
01.1999 - 08.2005
- Managed multiple projects with competing deadlines simultaneously.
- Identified risks associated with each project and developed strategies for mitigating those risks.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
- Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
- Conducted periodic inspections of job sites for quality and progress.
Education
Some College (No Degree) - Information Technology
North Central Texas College
Gainesville, TXSkills
- Customer Relationship Management
- Cross-functional team leadership
- Account Management
- Operations Management
- Sales Support
- Sales strategy
- Business Development
- Strategic Planning
- Team Training
Affiliations
I love basketball! I didn't realize it at the time but the team building, leadership, and goal oriented problem solving I've used since then all started with a game.
Certification
Lowe's certified order picker, narrow aisle reach truck, and forklift
Extensive excavator, skid steer, and bobcat experience and have cdl permit
Languages
English
Professional
Spanish
Elementary
Timeline
Paint Department Manager
Lowes Home Improvment
09.2021 - 07.2022
Pro Services Manager
Lowes Home Improvment
11.2015 - 02.2021
Owner
cellular specialists inc
11.2010 - 11.2015
Project Manager
cte networks
08.2005 - 11.2010
Project Manager
Charter Spectrum
01.1999 - 08.2005
Some College (No Degree) - Information Technology
North Central Texas College
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