Christopher Behrens
Colton,CA
Summary
Experienced customer service representative with a strong focus on effective communication, both written and verbal. Skilled in active listening and problem-solving. Quickly analyzes customer needs and provides tailored solutions to enhance their experience. Employs a service-oriented approach and understands customer desires to build strong relationships and foster loyalty.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
Underground Service Alert (Digalert)
07.2018 - Current
- Handle approximately 35 to 50 calls a day
- Input via computer system, accurately and completely the information given by callers to produce a ticket
- Use computerized mapping to locate and select job site given onto digital maps.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
American Heritage Lending
08.2017 - 03.2018
- Handle 150+ call daily with duties including gather mortgage information for loan officers, updating borrowers' information in Cimmaron and transferring borrowers to loan officers
- Train new CSRs on Cimmaron, YTEL, and organizing pipeline spreadsheet.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Insurance Agent
American Income Life Insurance
02.2017 - 07.2017
- Provides affordable life insurance and supplemental health benefits to working families in California
- Make outbound calls to review customer's current policies to perform a needs analysis
- Consulted regularly with team members to achieve set goals.
Benefit Consultant
Aflac
08.2016 - 03.2017
- Helped business owners determine the best way to insure employees and guided individuals to choose the best benefits options
- Provided supplemental insurance to business and employees
- Contacted potential clients by phone or in person.
- Advised clients on implementing wellness programs that promoted a healthy workforce and reduced healthcare costs.
Computer Operations Supervisor
Starcrest Products of California Inc
12.1998 - 06.2016
- Provide production processing and report delivery requirements as requested by the user community
- Supervised a crew of 2 to 8 employees
- Utilized department resources to meet and exceed assigned goals for production processing and report generation
- Trained new and current computer operators in all aspects of computer operations, increased efficiency by 25%
- Quickly troubleshooted printing and computing issues, decreased downtime by 35%.
- Developed comprehensive documentation for all procedures, facilitating knowledge transfer among team members.
Education
Associate of Applied Science in Microcomputer Business Applications -
Arizona Western College
Yuma, Arizona05.1998
Skills
- Technical support
- Report preparation
- Inbound and outbound calls
- Complaint resolution
- Troubleshooting hardware and software
- Microsoft Office
- Documentation and reporting
- Various computer software
- Data Entry
- Call center experience
- Problem-solving abilities
- Computer Proficiency
Leadership Experience
14 years of supervising Computer Operations department from 2002 through 2016
Timeline
Customer Service Representative
Underground Service Alert (Digalert)
07.2018 - Current
Customer Service Representative
American Heritage Lending
08.2017 - 03.2018
Insurance Agent
American Income Life Insurance
02.2017 - 07.2017
Benefit Consultant
Aflac
08.2016 - 03.2017
Computer Operations Supervisor
Starcrest Products of California Inc
12.1998 - 06.2016
Associate of Applied Science in Microcomputer Business Applications -
Arizona Western College
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