Christopher Behrens
Colton,CA
Summary
Experienced customer service representative with a strong focus on effective communication, both written and verbal. Skilled in active listening and problem-solving. Quickly analyzes customer needs and provides tailored solutions to enhance their experience. Employs a service-oriented approach and understands customer desires to build strong relationships and foster loyalty.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
Underground Service Alert (Digalert)
Corona, California
07.2018 - Current
- Handle approximately 35 to 50 calls a day
- Input via computer system, accurately and completely the information given by callers to produce a ticket
- Use computerized mapping to locate and select job site given onto digital maps.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
American Heritage Lending
Costa Mesa, California
08.2017 - 03.2018
- Handle 150+ call daily with duties including gather mortgage information for loan officers, updating borrowers' information in Cimmaron and transferring borrowers to loan officers
- Train new CSRs on Cimmaron, YTEL, and organizing pipeline spreadsheet.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Insurance Agent
American Income Life Insurance
Corona, California
02.2017 - 07.2017
- Provides affordable life insurance and supplemental health benefits to working families in California
- Make outbound calls to review customer's current policies to perform a needs analysis
- Consulted regularly with team members to achieve set goals.
Benefit Consultant
Aflac
Riverside, California
08.2016 - 03.2017
- Helped business owners determine the best way to insure employees and guided individuals to choose the best benefits options
- Provided supplemental insurance to business and employees
- Contacted potential clients by phone or in person.
- Advised clients on implementing wellness programs that promoted a healthy workforce and reduced healthcare costs.
Computer Operations Supervisor
Starcrest Products of California Inc
Perris, California
12.1998 - 06.2016
- Provide production processing and report delivery requirements as requested by the user community
- Supervised a crew of 2 to 8 employees
- Utilized department resources to meet and exceed assigned goals for production processing and report generation
- Trained new and current computer operators in all aspects of computer operations, increased efficiency by 25%
- Quickly troubleshooted printing and computing issues, decreased downtime by 35%.
- Developed comprehensive documentation for all procedures, facilitating knowledge transfer among team members.
Education
Associate of Applied Science in Microcomputer Business Applications -
Arizona Western College
Yuma, Arizona05.1998
Skills
- Technical support
- Report preparation
- Inbound and outbound calls
- Complaint resolution
- Troubleshooting hardware and software
- Microsoft Office
- Documentation and reporting
- Various computer software
- Data Entry
- Call center experience
- Problem-solving abilities
- Computer Proficiency
Leadership Experience
14 years of supervising Computer Operations department from 2002 through 2016
Timeline
Customer Service Representative
Underground Service Alert (Digalert)
07.2018 - Current
Customer Service Representative
American Heritage Lending
08.2017 - 03.2018
Insurance Agent
American Income Life Insurance
02.2017 - 07.2017
Benefit Consultant
Aflac
08.2016 - 03.2017
Computer Operations Supervisor
Starcrest Products of California Inc
12.1998 - 06.2016
Associate of Applied Science in Microcomputer Business Applications -
Arizona Western College