Christopher Behrens
Houston,TX
Summary
Dedicated Front of House Manager with extensive experience at Brennans of Houston, recognized for strengthening guest relations and enhancing the overall hospitality experience. Demonstrated expertise in team building and event support, resulting in high employee satisfaction and adherence to operational standards. Proficient in conflict resolution and restaurant operations, consistently improving guest experiences and operational efficiency.
Overview
3
3
years of professional experience
Work History
Front of House Manager
Brennans of Houston
Houston, TX
07.2023 - Current
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
- Conducted regular inventory checks of stock levels in order to maintain adequate supply levels.
- Explained goals and expectations required of trainees.
- Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
- Ensured compliance with health and safety regulations in all areas of the restaurant.
- Coordinated special events such as large parties, birthdays, anniversaries.
- Inspected dining and serving areas for cleanliness and proper setup.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Handled complaints, settled disputes and resolved customer conflicts.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Improved customer service by setting expectations and coaching employees on proper service etiquette.
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
Front of House Manager
Frankies Italian Kitchen
Fulshear, TX
02.2022 - 07.2023
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
- Explained goals and expectations required of trainees.
- Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
- Monitored dining room cleanliness and tidiness at all times.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Education
High School Diploma -
Cinco Ranch High School
Katy, TX06-2017
Some College (No Degree) - Buisness
Blinn College
Brenham, TXSome College (No Degree) - General Studies
Houston Community College
Houston, TXSkills
- Customer service delivery
- Service prioritization
- Health code enforcement
- POS system operations
- Training and coaching
- Health department inspections
- Team building
- Employee scheduling
- Task delegation
- Pre-shift walk-through
- Promotional events
- Guest relations
- Staff management
- Performance evaluation
- Hiring
- Conflict resolution
- Restaurant operations
- Beverage program management
- Service recovery
- Emergency procedures
- Quality control
References
References available upon request.
Timeline
Front of House Manager
Brennans of Houston
07.2023 - Current
Front of House Manager
Frankies Italian Kitchen
02.2022 - 07.2023
High School Diploma -
Cinco Ranch High School
Some College (No Degree) - Buisness
Blinn College
Some College (No Degree) - General Studies
Houston Community College
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