Summary
Overview
Work History
Education
Skills
Additional Information
References
Timeline
Generic

Christopher Bell

Stamford,CT

Summary

Proficient Desktop Support Analyst with Windows desktops. Good troubleshooting and diagnostic abilities paired with experience in hardware updates, software patching, and device configuration. Desiring a long-term position with room for career growth. Flexible and ready to excel in any operational structure and enhance all support departments. Ability to discern root causes and derive solutions even with minimal information and physically restricted system access. Skilled at providing service via in-person interactions or remote support solutions. Detail oriented to provide technical assistance to clients regarding software and hardware issues. Proficient in detecting and removing malware, creating network setups and managing networking issues based on internal and external servers. Known for thriving in fast-paced environments and making efficient and informed decisions for repairs.

Overview

3
3
years of professional experience

Work History

Desktop Support Analyst

Cosmotronics
12.2020 - Current
  • Setup and install new laptops and desktop.
  • Image/re-image laptops and desktop.
  • Support Dell/Lenovo/HP users.
  • Support user's Microsoft Office 365 and Microsoft Office Products.
  • Support Network issues.
  • Support user’s OS remotely via (Splashtop, RemotePC, and Remote Desktop Connection).
  • Manage user’s account on Active Directory (AD).
  • Enroll users with Microsoft Entra and Admin center ( Microsoft Azure Directory).
  • Support/Install/Configure Cisco/Yealink IP Phones and Conference Phone System(Intermedia Elevate and Unite).
  • Create document support for better user’s assistance and guidance.
  • Validates all hardware and software requirements in advance of the scheduled deployment date.
  • Support VPN Connection in applications (Cisco AnyConnect, WatchGuard).
  • Verifies and validates end user backup and restoration of data (OneDrive, ShareSync, Dropbox, Carbonite, Windows backup).
  • Provides physical surplus and removal of end user devices including laptops, desktops, engineering workstations and mobile devices.
  • Provides basic technical assistance and support while at an end user's desk which may include basic triage and resolution of issues and answering end user 'how to questions’.
  • Troubleshoot TCP/IP and mapping of network drives and connection issues with LAN/WAN.
  • Setup Corporate devices (iPhone, iPad).
  • Apply OS patches and upgrades on a regular basis and upgrade administrative tools and utilities.
  • Configure/Add new services as necessary.

Education

Bachelor of Science - Computer Science And Cyber Security

Newbury College
Brookline, MA

Skills

  • Peripherals maintenance
  • Networking experience
  • Software installations
  • Remote assistance
  • Diagnostics abilities
  • Documentation skills
  • Mobile devices
  • Hardware upgrades
  • Hardware configuration
  • Software upgrades
  • Technical troubleshooting
  • Hardware diagnostics
  • Customer support needs assessment
  • Equipment repair
  • Computer maintenance
  • Service desk support
  • LAN/WAN
  • Application installations
  • Emergency Response
  • End-User Support
  • Troubleshooting Skills

Additional Information

Current client experience includes medical offices and surgery centers:

Skilled with:

  • ProVation and Vision Medical Software and Vital Monitoring Hardware (ProVation MD, ProVation MultiCaregiver EMR, Vision, SIS Office)
  • HenrySchein Dentrix Practice Management System
  • eClinicalWorks EHR
  • Olympus and Fuse Microscopes and Systems.
  • Quickbooks
  • Endpoint protection and management via SentinelOne

References

References available upon request.

Timeline

Desktop Support Analyst

Cosmotronics
12.2020 - Current

Bachelor of Science - Computer Science And Cyber Security

Newbury College

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Christopher Bell