Christopher M. Bellanger
Minneapolis,MN
Summary
Over 20 years of Sales and Customer Service experience in all facets of hiring, training, coaching and development. A hands on Coach who’s effective in motivating and inspiring others to reach their optimum potential.
Overview
13
13
years of professional experience
Work History
City Director
Linc
12.2023 - Current
- I walk with local leaders to grow their God-given dreams into flourishing local ministries.
- I recruit, train and coordinate lay leaders from local congregations for mission outreach and partnership with ministries in the city.
- I identify potential leaders of church plants and connect them with theologically sound training.
- Develop and lead a comprehensive strategy to fulfill LINC’s mission in the region, raising up additional staff as needed to maximize impact.
- I identify and build relationships with new and prospective donors, connecting their giving heart with our mission.
- Administer signature fundraising and donor stewardship events.
Community Outreach Associate
Invole MN
08.2022 - Current
- Distribute hot meals and essential items to the unsheltered.
- Provide inner city community with information and resources to connect with available programs.
- Help unload and stock supplies from truck with care to avoid damage.
- Help prepare and plate quality meals while maintaining proper food safety practices.
Personal Care Aide
Best Care PCA
09.2021 - 08.2022
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Tracked and reported clients' progress based on observations and conversations.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Met with various caregivers to promote continuous professional development and implement quality treatment strategies.
Business Account Executive
Comcast, Xfinity
11.2017 - 06.2018
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Selling Comcast Business service internet, phone & cable service to small businesses
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Produced sales documents, finalized deals and filed records.
- Networked with employees for employee referral program
- Coordinated with local business to set appointments for Comcast Business services.
LOYALTY SUPERVISOR
Comcast, Xfinity
11.2014 - 11.2017
- Managed, mentored and developed team of 14 Customer Account Executives.
- Developed career goals that enhance teams knowledge of the industry, products and quality customer service.
- Training and developing Customer Account Executives to provide a positive and accurate customer experience.
LOYALTY SUPPORT CENTRAL
Comcast, Xfinity
04.2012 - 11.2014
- Worked on a team of 12 to improve call center efficiency
- Assisted agents on the phone with policy and procedures, system errors and best practices
- Completed broken and/or inaccurate work orders.
CUSTOMER ACCOUNT EXECUTIVE
Comcast, Xfinity
06.2011 - 04.2012
- Resolved customer product complaints empathetically and professionally.
- Delivered fast, knowledgeable service to maintain loyalty and deepen customer relationships.
- Prevented customers from ending or downgrading services by leveraging knowledge of company services, familiarity with industry competitors and persuasive communication style.
Education
Credential Pastor with Assembly of God -
Global University Berean School of The Bible
Pursuing Associates of Science - Marketing
North Hennepin Community College
Minneapolis, MNSkills
- Persuasive speaker
- Strong problem solving aptitude
- Adheres to customer service procedures
- Customer interface expertise
- Skilled in call center operations
- Committed to maintaining data integrity
- Good Work Ethic
- Conflict Resolution
Timeline
City Director
Linc
12.2023 - Current
Community Outreach Associate
Invole MN
08.2022 - Current
Personal Care Aide
Best Care PCA
09.2021 - 08.2022
Business Account Executive
Comcast, Xfinity
11.2017 - 06.2018
LOYALTY SUPERVISOR
Comcast, Xfinity
11.2014 - 11.2017
LOYALTY SUPPORT CENTRAL
Comcast, Xfinity
04.2012 - 11.2014
CUSTOMER ACCOUNT EXECUTIVE
Comcast, Xfinity
06.2011 - 04.2012
Credential Pastor with Assembly of God -
Global University Berean School of The Bible
Pursuing Associates of Science - Marketing
North Hennepin Community College
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