Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Belt

ALEXANDRIA

Summary

Within my time at National Church Residences I have recieved several awards for documentation, costumer service and for being a team player.

Overview

9
9
years of professional experience

Work History

Journey Guide Navigator

National Church Residences
11.2022 - 01.2025
  • Maintained safety standards during excursions, resulting in zero accidents or incidents.
  • Built personal relationships with guests to promote positive experiences.
  • Improved overall guest satisfaction by promptly addressing concerns and implementing appropriate solutions as needed.
  • Managed unexpected challenges with flexibility and creative problem-solving, maintaining seamless experiences for guests.

Service Coordinator

National Church Residences Chimes Terrace
09.2018 - 11.2022
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
  • Assessed customer needs and developed solutions to meet needs.
  • Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
  • Enhanced customer satisfaction by efficiently addressing and resolving service issues.
  • Coordinated and monitored service activities to confirm work met all requirements.
  • Maintained accurate records and full compliance with government regulations and agency guidelines.
  • Communicated with clients and service providers to provide updates on work progress.
  • Developed comprehensive service plans tailored to individual client needs, resulting in high levels of satisfaction.
  • Streamlined service coordination processes for improved team productivity and response times.
  • Coordinated with vendors and suppliers to maintain optimal inventory levels of tools, equipment, and parts required for services rendered.

STNA

National Church Residences Stygler Road
10.2015 - 11.2018
  • Assisted with patient transfer and ambulation.
  • Assisted patients in daily activities, promoting their independence and dignity.
  • Kept accurate records of patients' care, condition, and progress.
  • Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Maintained accurate documentation of patient care, facilitating effective communication among healthcare team members.
  • Demonstrated adaptability by caring for a diverse range of patients with varying needs.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Enhanced patient comfort by providing compassionate and attentive personal care.
  • Managed challenging behaviors effectively through de-escalation techniques and clear communication methods with both the patient and staff involved.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Contributed to an inclusive environment by treating all patients with respect and cultural sensitivity.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Conducted regular safety checks on patient rooms, addressing potential hazards immediately.

Education

Wayne High School
Wayne, WV
2002

Skills

    Basic computer skills, good time management skills and communication

Timeline

Journey Guide Navigator

National Church Residences
11.2022 - 01.2025

Service Coordinator

National Church Residences Chimes Terrace
09.2018 - 11.2022

STNA

National Church Residences Stygler Road
10.2015 - 11.2018

Wayne High School

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Christopher Belt