Summary
Overview
Work History
Education
Skills
Fishing & stamp collecting
Timeline
Generic

Christopher Bender

Summary

Dynamic leader with a proven track record in operations management and relationship building, notably at Benders Automotive. Skilled in staff training and development, I've effectively increased customer satisfaction and streamlined processes. Demonstrates a strong work ethic and mechanical knowledge, ensuring high-quality service and operational efficiency. Experienced with managing all aspects of business operations, Including employee training and cross training. Utilizes effective leadership techniques to ensure efficient daily management and team productivity. Track record of fostering strong customer relationships and driving business growth through innovative solutions.

Overview

42
42
years of professional experience

Work History

Owner Operator

Benders Automotive
08.2003 - 03.2024
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Managed day-to-day business operations.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Negotiated contracts with vendors to secure favorable terms for the business.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.

Owner Operator

NP Railroad & Coffee Co
01.1998 - 06.2003
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed day-to-day business operations.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Negotiated contracts with vendors to secure favorable terms for the business.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Interacted well with customers to build connections and nurture relationships.

Owner Operator

C&C Landscape
11.1993 - 08.1997
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Managed day-to-day business operations.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Negotiated contracts with vendors to secure favorable terms for the business.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Operated with safety and skill to avoid accidents and delays.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Manager

Cocos Restaraunt
06.1988 - 08.1993
  • Managed and motivated employees to be productive and engaged in work.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Defined clear targets and objectives and communicated to other team members.
  • Established team priorities, maintained schedules and monitored performance.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.

Ma

Wendys Restaurant
02.1982 - 04.1988
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Education

Automotive Engineering - Automotive Service And Repair

UTI
Arizona, Phoenix
09-1984

Skills

  • Operations Management

  • Documentation And Reporting

  • Hiring

  • Staff Training and Development

  • Personnel Management

  • Staffing

  • Strong Work Ethic

  • Customer-Oriented

  • Mechanical Knowledge

  • Vehicle Maintenance

  • Relationship Management

  • Dependable and reliable

Fishing & stamp collecting

I enjoy fishing because of the peace and quiet and relaxation of sitting on my boat relaxing, and enjoying the quiet, or walking down a river or stream with the company, of my son, just talking and catching the occasional fish. I've enjoyed stamp collecting since 1970 on my father started taking me to the stamp store and got me my own book to collect stamps. It's a relaxing and rewarding. Hobby the entry detail of the stamps how old they are organization and filling your book and the purchasing of, such old and frail little pieces of paper. The bright colors and designs and the challenge of the research to get that one stamp at a great price. overall, it's again, relaxing and enjoyable.

Timeline

Owner Operator

Benders Automotive
08.2003 - 03.2024

Owner Operator

NP Railroad & Coffee Co
01.1998 - 06.2003

Owner Operator

C&C Landscape
11.1993 - 08.1997

Manager

Cocos Restaraunt
06.1988 - 08.1993

Ma

Wendys Restaurant
02.1982 - 04.1988

Automotive Engineering - Automotive Service And Repair

UTI

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Christopher Bender