Christopher Bennett
Cranston
Summary
Customer-focused professional with proven experience in customer service and caregiving. Skilled in resolving complex issues and enhancing client satisfaction through effective communication. Demonstrates adaptability in fast-paced environments while collaborating with teams and working independently.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Contact Center Specialist
Citizens Bank
Johnston
09.2025 - Current
- Assisted customers with account management and banking product inquiries.
- Managed customer inquiries effectively through multiple communication channels.
- Resolved customer concerns regarding products and services efficiently and effectively.
- Identified customer needs and provided appropriate solutions.
- Resolved complex issues by collaborating with various internal departments.
- Educated customers on digital banking tools and services available.
- Provided feedback to improve service processes and enhance customer experience.
Caregiver
Home based
Warwick
04.2012 - 05.2023
- Provided dedicated caregiver support for mother, delivering CNA level care during her final years.
- Provided daily personal care and assistance to clients in home environments.
- Implemented care plans tailored to individual client needs and preferences.
- Assisted clients with mobility and physical exercises for improved health.
General Manager
U-Save Auto Rental
Warwick
03.2006 - 01.2012
- Developed and implemented strategic plans to drive business growth and increase profitability
- Implemented a lucrative parking program that resulted in a 75% increase in profit for the company
- Consistently achieved sales targets through targeted promotions and effective upselling techniques
- Analyzed market trends and competitor activities to identify opportunities for improvement and innovation
- Managed advertising, payroll, and rental rates to align with business objectives
- Oversaw daily operations, managing staff, enhancing customer service, and optimizing financial performance
Automotive Sales Consultant
Flood Ford
Warwick
06.2000 - 03.2006
- Managed all aspects of the sales process from initial contact through delivery of vehicles ensuring customer satisfaction at every stage
- Guided customers in selecting optimal vehicles based on needs, preferences, and budget constraints
- Developed and maintained strong client base through exceptional customer service, fostering high rate of repeat business
- Partnered with finance department to secure competitive financing options, contributing to increased sales volume
- Conducted thorough product demonstrations and test drives to showcase vehicle features and benefits
- Stayed up-to-date on industry trends, new models, and competitor offerings to provide accurate information to customers
- Coordinated with service department for timely delivery of sold vehicles while maintaining open communication with customers throughout the process
- Negotiated favorable pricing terms with suppliers to maximize profit margins on vehicle sales
Behavior Specialist
Bradley Hospital
East Providence
04.1994 - 04.2000
- Developed and implemented behavior intervention plans for individuals with behavioral challenges
- Collaborated with a multidisciplinary team to create individualized treatment plans
- Provided direct support and coaching to individuals, facilitating implementation of behavior management strategies
- Monitored and documented progress towards behavioral goals, adjusting strategies to enhance effectiveness
- Engaged in regular team meetings to discuss client progress, share insights, and coordinate care
- Collaborated with families or caregivers to develop strategies for consistency across settings
Education
Some college - psychology
CCRI
Warwick, RI05-1992
Skills
- Contact center operations
- Call management
- Inbound call handling
- Call reception
- Call supervision
- Call scripting
- Telephone etiquette
- CRM software
- Customer service
- Client support
- Technical support
- Customer interaction
- Computer literate
- Inquiry response
- Account management
- Account maintenance
- Record keeping
- Time management
- Effective communication
- Communication proficiency
- Issue resolution
- Needs assessment
- Relationship building
- Team collaboration
- Technical support
- Process enhancement
- Computer literate
- Sales experience
- Office experience
- Information input
- Telephone etiquette
- Call record management
- Call reception
- Information input
Certification
Driver's License
Timeline
Contact Center Specialist
Citizens Bank
09.2025 - Current
Caregiver
Home based
04.2012 - 05.2023
General Manager
U-Save Auto Rental
03.2006 - 01.2012
Automotive Sales Consultant
Flood Ford
06.2000 - 03.2006
Behavior Specialist
Bradley Hospital
04.1994 - 04.2000
Some college - psychology
CCRI