Summary
Overview
Work History
Education
Skills
Personal Information
Work Availability
Timeline
Intern

Christopher Benson

Ainsworth,IA

Summary

Strategic Security Forces Journeyman adept at developing and overseeing tactical training, strategy development, and procedure creation. Well-versed in leading and managing security personnel. Aiming to leverage 6 years of military experience to contribute value to company.


Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

10
10
years of professional experience

Work History

Baker

Dunkin' Donuts
07.2024 - 03.2025
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
  • Complied with health and safety codes to protect staff and customers.
  • Operated cash registers and processed payments accurately.
  • Managed customer service operations, including taking orders and resolving complaints.
  • Produced consistently high-quality baked goods for customers.
  • Developed unique recipes and confections to set bakery apart from competition.
  • Managed training, disciplining and motivating employees.
  • Trained and supervised new employees on bakery operations and procedures.
  • Cleaned and maintained kitchen equipment and oven.


HVAC Technician

Trane Technologies
07.2023 - 02.2024
  • Organized warehouse storage areas to facilitate efficient receiving and shipping of products.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Proven ability to learn quickly and adapt to new situations.
  • Organized and detail-oriented with a strong work ethic.
  • Passionate about learning and committed to continual improvement.

Store Manager

John Truong LLC
11.2021 - 06.2023
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Assisted with hiring, training and mentoring new staff members.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reported issues to higher management with great detail.

Security Forces

USAF
09.2015 - 10.2021
  • Response force Leader, Armory certified, alarm monitor, desk sergeant, deployed to Qatar in 2018 for 6 months
  • Performed duties as an United States police officer as well as monitored secret and top secret facilities
  • Developed and maintained courteous and effective working relationships.
  • Developed strong communication and organizational skills through working on group projects.
  • Oversaw defense operations for entire air base.
  • Managed and supervised security force personnel and duties.
  • Directed team and individual tactical drills, training and anti-terrorism tasks.
  • Identified and reported suspicious activity to prevent security incidents.
  • Investigated incidents and wrote detailed reports for superior review.
  • Responded to emergency situations quickly and calmly for professional support.
  • Monitored personnel access and maintained accurate security records.
  • Intervened in potentially violent situations to maintain personnel safety.
  • Developed and maintained operational plans and strategies to support special forces objectives.
  • Trained and mentored junior special forces personnel to apply principles of mission planning, operational security and field skills.
  • Remained calm and alert especially during emergency situations to maintain order and confidence in authority.
  • Patrolled grounds to monitor status and safety of premises.
  • Executed decisions and actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.
  • Maneuvered communications vehicles, intrusion detection equipment, and other special-purpose equipment to facilitate operations.
  • Observed CCTV cameras to detect potential threats and respond accordingly.

Education

GED -

Miami Dade Kendall

Skills

  • Detail oriented
  • Critical thinking and problem solving
  • Teamwork and collaboration
  • Professionalism and strong work ethic
  • Oral and written communications skills
  • Leadership
  • Interpersonal skills
  • Self management skills
  • Strong work ethic
  • Able to grasp new concepts quickly
  • Critical thinking
  • Report writing proficiency
  • Air base defense
  • Weapons protection
  • Personnel development
  • Store operations oversight
  • Operational budgeting
  • Marketing and promotions
  • Recruiting and hiring
  • Customer response
  • Team motivation
  • National security
  • First aid and CPR
  • Military operations

Personal Information

Title: Store Manager

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Baker

Dunkin' Donuts
07.2024 - 03.2025

HVAC Technician

Trane Technologies
07.2023 - 02.2024

Store Manager

John Truong LLC
11.2021 - 06.2023

Security Forces

USAF
09.2015 - 10.2021

GED -

Miami Dade Kendall

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