Christopher Bentley
Albany,GA
Summary
Dynamic leader with a proven track record at American Lubefast Llc, excelling in operations management and team leadership. Enhanced customer satisfaction and reduced operational costs through strategic initiatives. Skilled in multitasking and complex problem-solving, achieving departmental goals by fostering teamwork and collaboration. Expert in staff training and development, ensuring high-quality service delivery.
Overview
24
24
years of professional experience
Work History
Manager
American Lubefast Llc
06.2009 - 03.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Manager
Advanced Auto Parts
06.2021 - 11.2022
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Master Grill Operator
Waffle House
03.1999 - 07.2000
- Cleaned and maintained kitchen equipment regularly.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
- Distributed food to team members with efficiency in high-volume environment.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality grilled dishes.
- Trained new hires on grill station procedures, upholding company standards for food safety and presentation.
- Maintained a clean and organized work area, promoting a safe and sanitary environment for food preparation.
Education
GED -
Cook County High School
Adel, GA01.1996
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Operations Management
- Staff Development
- Performance Evaluations
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Multitasking Abilities
- Hiring and Training
Timeline
Manager
Advanced Auto Parts
06.2021 - 11.2022
Manager
American Lubefast Llc
06.2009 - 03.2023
Master Grill Operator
Waffle House
03.1999 - 07.2000
GED -
Cook County High School
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