Christopher Bergh
Tucson,AZ
Summary
Proven Bookkeeper and Customer Service Cashier at Safeway, adept in financial reporting and customer relations. Streamlined record-keeping, reduced discrepancies by reconciling bank accounts with precision, and enhanced customer loyalty through empathetic service. Excel in critical thinking and problem-solving, ensuring accuracy and efficiency in high-pressure environments.
Overview
2
2
years of professional experience
Work History
Bookkeeper
Safeway
Tucson, AZ
04.2022 - 05.2024
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Presented audit findings to accounting manager after reviewing results and paperwork.
- Strengthened financial operations by conducting bank reconciliations and financial reporting.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Input financial data and produced reports using CICS Mainframe.
- Identified accounting errors when cross-referencing documents and database information.
Customer Service Cashier
Safeway
04.2022 - 05.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Identified and resolved discrepancies and errors in customer accounts.
- Monitored self-checkout systems and provided help in resolving complex problems.
Education
Bachelor of Science - Nursing
Pima Community College
Tucson, AZ05.2028
Skills
- Accounting and bookkeeping
- Advanced computer skills
- Customer Relations
- Payroll Administration
- Time Management
- Precision and Accuracy
- Handling Confidential Materials
- Relationship Building
- Critical Thinking
- Auditing
Additional Information
Reference -
Safeway #1749
9100 N Silverbell Rd, Tucson, Arizona, 85743
Jennifer Beck
Store Administrator, and Supervisor
520-579-8365
Timeline
Bookkeeper
Safeway
04.2022 - 05.2024
Customer Service Cashier
Safeway
04.2022 - 05.2024
Bachelor of Science - Nursing
Pima Community College