Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Christopher Berry

Tampa

Summary

Dynamic and results-oriented professional with a proven track record in customer service, Medicare benefits advising, logistics, and team leadership. Recognized for consistently exceeding expectations while adapting swiftly to fast-paced environments. Strong interpersonal skills, a commitment to continuous growth, and a passion for making meaningful contributions define the approach to every role. Eager to leverage expertise to enhance team performance and drive organizational success.

Overview

7
7
years of professional experience

Work History

Licensed Benefits Advisor

Health Insurance Associates / MedicareInsurance.com
04.2022 - 01.2024
  • Educated seniors and clients on Medicare plans with clarity and care, navigating complex benefits with ease
  • Consistently surpassed company goals with a closing rate of over 85% and client satisfaction above 90%
  • Handled multiple client interactions simultaneously using advanced CRM tools and multiple systems
  • Rapidly mastered internal scripts, tools, and protocols, becoming a top-performing advisor and collaborated with cross-functional teams to improve service efficiency
  • Helped onboard and trained new hires to perform successfully and confidently

Medical Courier

Ricoh USA
08.2019 - 04.2022
  • Delivered critical documents, packages, and medical records between hospitals and offices with precision
  • Ensured compliance with HIPAA and safety protocols during every delivery
  • Acted as a reliable liaison between dispatch, office staff, and healthcare professionals
  • Provided clerical support including document filing, faxing, and administrative tasks
  • Served as a point of contact for delivery issues and re-routing support

Assistant Manager

Wendy’s
11.2016 - 08.2019
  • Supervised closing shift operations and led a team of 5–9 employees
  • Managed inventory, placed supply orders, and maintained accurate cash handling
  • Delivered outstanding customer service, resolving complaints professionally and efficiently
  • Trained team members to follow safety, food, and service protocols
  • Operated POS and iOS systems to process transactions quickly and accurately

Education

High School Diploma -

Sunlake High School
Land O Lakes, FL
01.2017

Graduate -

U.S. Army Bootcamp

Skills

  • Exceptional Customer Service
  • Sales & Client Retention
  • Team Supervision & Leadership
  • CRM Systems, Microsoft Office
  • Data Entry & Multitasking
  • Time Management
  • Conflict Resolution
  • HIPAA Compliance
  • POS & iOS Systems

Languages

English: Native
American Sign Language (ASL): Conversational

Timeline

Licensed Benefits Advisor

Health Insurance Associates / MedicareInsurance.com
04.2022 - 01.2024

Medical Courier

Ricoh USA
08.2019 - 04.2022

Assistant Manager

Wendy’s
11.2016 - 08.2019

High School Diploma -

Sunlake High School

Graduate -

U.S. Army Bootcamp

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