Christopher Bianchi
Cathlamet,WA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Remote Customer Service Rep./Chat agent position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Resort Manager
Skamokawa Resort
05.2014 - Current
- Championed sustainable practices throughout resort operations to minimize environmental impact and enhance eco-friendly reputation.
- Enhanced guest satisfaction by implementing personalized services and addressing individual needs.
- Negotiated contracts with suppliers effectively, securing competitive pricing on products and services required for resort operations.
- Managed budgets effectively, ensuring profitability and financial stability of the resort.
- Implemented regular facility maintenance programs to preserve the aesthetics and functionality of the resort premises.
- Streamlined resort operations for increased efficiency and improved guest experiences.
- Evaluated customer feedback systematically, utilizing insights for continuous improvement initiatives.
- Established partnerships with local businesses, enhancing guest experience through unique activities and excursions.
- Optimized room allocation processes, maximizing revenue generation opportunities from bookings.
- Ensured compliance with industry regulations governing safety, hygiene, environmental sustainability practices at the resort facilities.
- Monitored performance metrics regularly, identifying areas for improvement in operational efficiency and guest satisfaction levels.
- Developed marketing strategies to attract new clientele and boost overall occupancy rates.
- Organized events and functions at the resort, promoting positive brand image within the local community.
- Fostered a team-oriented work culture that emphasized open communication channels amongst all staff members involved in service delivery processes.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Implemented successful strategies to increase customer satisfaction.
- Oversaw day-to-day operations of Number-room hotel with staff of Number employees.
- Evaluated and promptly resolved lodging facility operational issues.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Created and managed accurate occupancy forecasts and budgets.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Developed and implemented promotional strategies to increase occupancy.
- Planned and executed marketing activities to improve property brand and increase revenue.
- Fostered safe lodging environment with reliable and effective security services.
- Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
Education
GED - General Studies
Lower Columbia College
Longview, WA07.2010
Skills
- Guest satisfaction
- Financial reports
- Maintenance
- Property Maintenance
- Hospitality Management
- Marketing
- Customer Service
- Teamwork and Leadership
- Front Desk Operations
- Decision-Making
- Hotel operations
- Guest experiences
- Guest Services
- Relationship Building
- Operational Efficiency
- Hotel Management
- Training and mentoring
- Flexible Schedule
- Work Planning and Prioritization
- Room Inspections
- Front Desk Management
- Interviewing and Hiring
- Guest accommodations
- Staff Training
- Payment Processing
- Inventory Management
- Community Relations
- Office and staff streamlining
- Shift Scheduling
- Event Marketing
- Performance Evaluations
- Supply Purchasing
- Strategic planning and analysis
- Vendor interaction
- Personnel Supervision
- Facilities Management
- Assignment Delegation
- Budget Implementation
- Social media networking
- Promotions
- Operational Systems Monitoring
- Reception oversight
- Reservations Management
- Special Event Coordination
- Group Bookings
- Facilities Management Software
Timeline
Resort Manager
Skamokawa Resort
05.2014 - Current
GED - General Studies
Lower Columbia College
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