Christopher Bill
Indianapolis,IN
Summary
Professional in customer success with robust experience in driving client satisfaction and retention. Skilled in relationship building, problem-solving, and delivering tailored solutions. Known for reliability, effective communication, and strategic thinking.
Overview
10
10
years of professional experience
Work History
Customer Success Manager
Covideo
10.2021 - Current
- Manage 300+ automotive accounts totaling in over 250k in MRR
- Responsible for onboarding, follow up touchpoints, promoting new features, seeking expansions, and boosting customer satisfaction.
- Organize and conduct pre launch strategy calls, as well as monthly and quarterly business reviews with management to align product adoption with customer goals
- Train every accounts team members on how to use our tool providing best practices for optimal use
- Drive upsells and expansion through ROI focused presentations
- Resolve Technical challenges by collaborating with internal development, product and support teams
- Consistently exceed usage and expansion goals both monthly and quarterly.
- 2023 Employee of the year
Sales Development Representative
Covideo
10.2021 - 02.2022
- I connected account executives with qualified leads to move them through the sales funnel. Prospecting, cold calling, email campaigning, and utilizing social platforms for outreach formed the day to day responsibilities.
- Consistently hit monthly set appointments and shown appointment quotas
Inside Sales Representative
Rehab Medical
07.2020 - 10.2021
- Call on inbound sales and marketing leads to provide medical equipment for those who qualify
- Work with sales managers and outside reps when working with patients in their territory
- Take notes about patients conditions and mobility issues they are experiencing to figure out what piece of equipment is best for their needs
- Give patients a clear understanding and timeline of what to expect during the process
- Set up wheelchair evaluation for patient once prescription is received from MD
- Work with physician offices, home health agencies, and physical therapists to talk through the necessary paperwork required for insurance to approve equipment for patients
- Display and demonstrate product knowledge to nurses and physical/occupational therapists
- Be virtually present at wheelchair evaluations with physical or occupational therapists when needed to take them through process and discuss equipment
- Meet weekly, monthly and yearly sales goals
Scientific/Healthcare Recruiter
Aerotek
05.2019 - 05.2020
- Organize sourcing strategies to identify top scientific and healthcare talent for contract, contract to hire, and direct placement opportunities for external clients
- Meet with hiring and department managers to build a relationship and understand their needs
- Managed contract employees during assignment by maintaining relationships and providing performance feedback and counseling
- Conduct 50-100 calls a day to build network and identify new talent
- Work at fluent pace to ensure weekly call and business metrics are being met
- Responsible for conducting a thorough screening process prior to client presentation of candidates. Including phone screens, interviews, and reference checks
- Daily meetings with account management and team of recruiters to discuss candidates in process, recruitment strategies and business expectations
- Build a network of Lab Technicians, Chemists, Scientists, Medical Assistants, LPN’s and other related scientific/healthcare professions
- Use internal databases, job boards, social media and career sites to market new positions and connect with potential candidates
Team Member
WZIS 90.7
01.2016 - 05.2019
- Play by Play Announcer: Discuss and explain the game action in a fast, vivid, precise way, so listeners can visualize what is happening. Sports broadcasted are basketball, football, baseball and soccer.
- Journalist: Address Sports topics in the form of 300 word articles for the stations website.
- Newscaster: Provide a national, statewide, and local news story in a 5 minute segment once a week on air.
Education
Bachelors of Science - Communications, Sales & Negotiations
Indiana State University
Terre Haute, IN05.2019
Skills
- Customer account management
- Customer relationship building
- Customer retention
- Client relations
- Customer Success
- Cold Calling
Timeline
Customer Success Manager
Covideo
10.2021 - Current
Sales Development Representative
Covideo
10.2021 - 02.2022
Inside Sales Representative
Rehab Medical
07.2020 - 10.2021
Scientific/Healthcare Recruiter
Aerotek
05.2019 - 05.2020
Team Member
WZIS 90.7
01.2016 - 05.2019
Bachelors of Science - Communications, Sales & Negotiations
Indiana State University
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