Christopher Bisaha

Manage all aspects of subscription renewals, including, but not limited to, license management, proposal support, collating data, forecasts, and documentation, aligning stakeholders, and driving time-sensitive revenue and business development deliverables by leveraging strong cross-departmental relationships.

• Managed over $20 million in Annual Recurring Revenue (ARR) across enterprise and strategic accounts.
• Analyzed renewal trends and customer feedback to refine renewal processes, resulting in forecast projections of growth from 3 months to 6+ months.
• Proactively analyzed customer data to identify risks and opportunities, implementing targeted engagement strategies.

• Maintained and exceeded quota in maintaining an 87% retention rate, ensuring strong customer relationships, and minimizing churn.
• Mentored and helped train new hires, fostering team development and best practice adoptions.
• Partnered and built strong relationships with cross-functional teams (Sales, Deal Desk, Customer Success, Legal, Finance) to optimize the renewal process.

• Directed biweekly regional meetings with sales leadership to communicate renewal predictions.
• Won a spiff for the highest renewal price increase revenue across the highest volume of accounts globally.

• Effectively defend against competitive pressures and uncover additional opportunities. Interface with Quest software renewals management, technical support, and business unit teams to help ensure customer success and timely feedback being returned to the business leadership of Quest.
• Served as an integral member of the team that delivered a single-year sales increase of 13%, benchmarking year-end revenues of $1.1M in 2020.
• Execute as an account manager to identify co-termination and reinstatement opportunities by continuously learning about new technology and support offerings, enabling increased books of business.

• Actively managed 300 client accounts per quarter, requiring continual engagement to find key decision-makers and client-closing contacts
• Awarded top global rank in lapsed account management for consecutive quarters.