Christopher Bishop

• Coordinate with internal teams to gather required details and move support cases toward resolution.
• Coordinated with team members to complete I.T projects.
• Document troubleshooting steps, resolution notes, and follow-up actions in the support system.
• Perform routine desktop support tasks, including setup, configuration checks, and basic maintenance.

• Handled 25+ service desk tickets per shift for desktop, laptop, and mobile device issues.
• Troubleshot desktop computers, laptops, and mobile electronics to restore user productivity.
• Documented user issues in the incident tracking system to support faster diagnosis and follow-up.
• Supported users by telephone, chat, and email while maintaining clear and professional communication.

• Communicated with clients to reassure them what devices were needed for installation.
• Performed routine checks, installs updates, and manages data backups to prevent system downtime.
• Diagnosed and fixed connection problems, slow speeds, and hardware or software failures using diagnostic tools.
• Perform routine network maintenance, including updates, backups, and system checks to prevent downtime
• Install and configure LANs, WANs, routers, switches, and firewalls

I am currently going to school for this degree because it will help me overall with the business side of I.T (project management), while helping me gain an overall knowledge of the field as well.