Motivated individual with experience in customer service. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
7
7
years of professional experience
Work History
Server
Applebee's Grill + Bar
09.2021 - Current
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Cultivated warm relationships with regular customers.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Sales Support
La Z Boy Furniture Galleries
01.2020 - 09.2021
Work with Sales reps, Write Orders, Move Furniture, Design.
Maintained up-to-date knowledge of products and services offered to customers.
Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
Monitored daily sales performance and provided feedback to each team member.
Built strong relationships with clients by following up on previous purchases and suggesting new products.
English Tutor
Lane Elementary
01.2020 - 01.2021
Worked with schools to Help Spanish migrant students learn English.
Developed student confidence through positive reinforcement strategies.
Improved students' written and verbal English skills through personalized learning programs.
Tutored students to develop deeper comprehension of English course materials and better understanding of assignments to improve academic success.
Floor Staff
Regal Manchester
01.2017 - 01.2020
Worked with coworkers to make sure to provide the best entertainment experience.
Recommended accessories and complementary purchases to boost revenue.
Certified Nursing Assistant
Golden Living Center
01.2017 - 01.2018
Successfully completed CNA Regional Occupational Program
Look after day to day needs of patient care, and worked with other Nurses and staff members.
Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Education
Nursing
Fresno City Collage, Central High School
Nursing
Fresno City College
Fresno, CA
11.2026
Associate of Arts - Psychology
Fresno City College
Fresno, CA
12.2023
Skills
Patient Care CNA
Sales Techniques
Professional Networking
Helping Patient daily needs
Maintaining patient dignity
Customer Service Phone skills
Ability to make lesson plans
Cashier
Microsoft Excel
Microsoft Word
Guest Engagement
Inventory Management
Passions
Nursing
Motorcycle Riding
Weight Lifting
Philosophy
When life puts you in tough situations, don't say,
'Why me?' Just say, 'Try me.'
Dwayne "The Rock" Johnson