Christopher Black
Elk Mound,WI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
24
24
Certifications
Work History
DNSP Senior Navigator
United Health Care
03.2020 - Current
- Consistently remained professional and poised when dealing with all personnel, even during moments of extreme stress.
- Developed and implemented strategies to enhance customer success and satisfaction
- Analyze customer data and feedback to identify areas for improvement and develop action plans
- Collaborated with cross-functional teams to address customer needs and resolve issues
Communicated effectively with customers to understand their goals, challenges, and requirements - Provided guidance and support to customers throughout their journey with our company
- Monitor customer success metrics and provide regular reports to management
- Helped new customers get started with the product or service by providing guidance and training to ensure a smooth onboarding experience.
- Establish and maintain strong relationship with customers, acting as their main point of contact within the company.
- Understand the unique needs and goals of each customer and work to align those needs with the product or service offerings.
- Monitored and managed customer accounts, keeping track of their usage, engagement, and satisfaction.
- Provided ongoing training and resources to customers to help them make the most of the product or service. This may include webinars, documentation, and personalized training sessions.
- Addressed customer issues and resolve problems promptly. Collaborate with other teams within the company to ensure that customer issues are resolved effectively.
- Gather and analyze customer feedback to identify opportunities for improvement in the product or service and communicate those insights to the product development team.
- Keep customers informed about product updates, new features, and best practices through regular communication.
- Identify at-risk customers and develop strategies to prevent them from canceling their membership
- Worked closely with other teams in the company, such as sales, transportation and medical personal, to ensure a coordinated approach to customer issues
Business Manager
Rhinelander Honda
07.2015 - 12.2019
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Researched industry and marketplace trends to enhance sales techniques and meet customer needs.
- Provided feedback on effectiveness of strategies, selling programs and initiatives and identified areas requiring improvement.
- Spearheaded recruitment and hiring process and compiled training materials for new and existing team members.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Developed initial sales roadmaps and market strategies to promote successful product launches.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Small Business Owner
Live And Breathe Technologies
01.2013 - 12.2016
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Proven ability to develop and implement creative solutions to complex problems.
- Learned and adapted quickly to new technology and software applications.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Developed and maintained courteous and effective working relationships.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Gained extensive knowledge in data entry, analysis and reporting.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked well in a team setting, providing support and guidance.
Education
Course Credits - Business Administration And Management
UW Stout
Menomonie, WISkills
- Eligibility Determination
- Enrollment Processing
- Effective Communication Skills
- Documentation and Paperwork
- Program Knowledge
- Resource Information
- Telephone Etiquette
- Appointment Scheduling
- Data Compilation
- Referral Coordination
Accomplishments
- M&R Training
- Neuro-Diversity Master Class
- Video Personality for Make It Matter Campaign
- Leadership evolution; Shaping vision and strategies
- Generative AI center of excellence
- United AI Studio
- Certified Compliance Champion
- Medicare and Retirement Certified 1 and 2
- Data Science Guild
- Tech Roundtable
- Work with AWS, GCP, AZURE
- Machine Learning - Large Language Models
- Hippa Certified
- DEI Certified
Certification
- Net Promoter Champion
- Cultural Ambassador
- Employee Experience
- UES
- HCAI
- Healthcare Fraud, Waste and Abuse Code of Conduct
- Workplace Violence Prevention and Response
- Tech Talk Fundamentals
- M&R Certified Level 3
- I Support CS DSNP
- LearnSource Publication
- Soultran PSP
- D-SNP Nav Plan and Dashboard
- AEP Attestation
- IFP and Medicaid Pharmacy Claims
- IFP and Medicaid Review Medical Claim History Intent
- Medicaid Redetermination
- OMNI Genesys Road Map
- Disability Awareness
- Eligibility and Enrollment
Timeline
DNSP Senior Navigator
United Health Care
03.2020 - Current
Business Manager
Rhinelander Honda
07.2015 - 12.2019
Small Business Owner
Live And Breathe Technologies
01.2013 - 12.2016
Course Credits - Business Administration And Management
UW Stout