Summary
Overview
Work History
Education
Skills
U.S. Air Force Jun 1992-May 1995
Tennessee Air National Guard May 1995-December 2000
Timeline
Generic

Christopher Black

Hahira,GA

Summary

Business Service Technician with extensive experience at Windstream, excelling in installation and repair of telecommunications equipment. Proven track record in preventive maintenance and exceptional customer service, enhancing client satisfaction. Adept at troubleshooting complex issues and collaborating with teams to implement innovative solutions, ensuring optimal system performance.

Overview

26
26
years of professional experience

Work History

Business Service Technician

Windstream
05.2016 - Current
  • Diagnosed and repaired mechanical issues to ensure optimal equipment performance.
  • Conducted routine maintenance checks, identifying potential problems before they escalated.
  • Utilized diagnostic tools and software to troubleshoot complex technical issues effectively.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.

Telecommunications Technician

EarthLink
03.2005 - 01.2016
    • Installed and configured telecommunications equipment to ensure optimal system performance.
    • Conducted routine maintenance and troubleshooting of network systems to enhance reliability.
    • Collaborated with cross-functional teams to implement system upgrades and improvements.
    • Led project initiatives focused on integrating new technologies within existing telecommunications infrastructure.
    • Installed and configured new devices and system components.
    • Collaborated with other technicians to troubleshoot and resolve technical issues.
    • Responded to service requests during and after business hours.
    • Conducted thorough site surveys to determine optimal locations for equipment placement, maximizing signal strength and reliability.

Business Systems Technician

Alltel Communications
01.2000 - 01.2005
  • Diagnosed and repaired various phone models, enhancing technical proficiency and problem-solving skills.
  • Streamlined repair processes, improving workflow efficiency and turnaround times for customer devices.
  • Participated in ongoing professional development courses to stay current on industry advancements while continually honing technical skillset.
  • Delivered high-quality repairs by following detailed manufacturer guidelines and protocols closely.
  • Provided exceptional customer service, addressing concerns and explaining repair procedures clearly.
  • Installed wiring, cabling and networking hardware on customer premises.
  • Performed preventive maintenance of telecommunications equipment.
  • Installed and configured new devices and system components.

Education

High School Diploma -

Central High
Chattanooga, TN
05-1986

Skills

  • Installation and repair
  • Attention to detail
  • Preventive Maintenance
  • Customer service
  • Work with minimal supervision
  • Professional and courteous
  • Customer relationship management

U.S. Air Force Jun 1992-May 1995

Aerospace Ground Equipment

Tennessee Air National Guard May 1995-December 2000

Antenna Systems


Timeline

Business Service Technician

Windstream
05.2016 - Current

Telecommunications Technician

EarthLink
03.2005 - 01.2016

Business Systems Technician

Alltel Communications
01.2000 - 01.2005

High School Diploma -

Central High

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