Misty Black
Everett,WA
Summary
As front office professional, brings wealth of hands-on experience in managing reception and administrative tasks. Known for reliability and ability to adapt to changing needs, ensuring smooth operations. Skilled in team collaboration and delivering exceptional customer service with a positive attitude.
Overview
8
8
years of professional experience
Work History
Lead Receptionist
Evergreen Ford
05.2021 - Current
- Supervised front desk operations, ensuring welcoming and efficient guest check-in and appointment scheduling.
- Trained and mentored junior reception staff on customer service protocols and office procedures.
- Reduced phone wait times, improving front-desk workflow through better organization and prioritization.
- Improved customer service satisfaction by maintaining a consistent, positive, organized, and efficient front-desk experience.
- Followed confidentiality policies and safeguarded sensitive information.
- Performed data entry, updated client records, and maintained accurate logs and documentation.
Starbucks Manager
Fred Meyer
01.2018 - 05.2021
- Led team to achieve operational goals through effective resource allocation and staff management.
- Streamlined inventory processes, reducing discrepancies and improving order accuracy.
- Developed training programs for new employees, enhancing onboarding efficiency and team performance.
- Implemented safety protocols, fostering a culture of compliance and risk management among staff.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
No Degree - Business
University of Phoenix
Phoenix, AZNo Degree - Business
Bellevue College
Bellevue, WASkills
- Customer service focus
- Workplace safety
- Strong organization
- Relationship building
- Verbal and written communication
- Phone etiquette
- Data entry
- Office administration
Timeline
Lead Receptionist
Evergreen Ford
05.2021 - Current
Starbucks Manager
Fred Meyer
01.2018 - 05.2021
No Degree - Business
University of Phoenix
No Degree - Business
Bellevue College